Introduction

Ublux is a powerful cloud-based IP communications solution designed to empower businesses by enabling personalized customer communication. Ublux’s goal is to make complex communications simple through a suite of versatile features including customizable call flows, integrations with popular CRMs, and robust data analytics. By integrating IdentityCheck with Ublux, businesses can enhance their communication processes through seamless ID verification, ensuring secure and efficient customer interactions.

Why Connect IdentityCheck to Ublux

Integrating IdentityCheck with Ublux’s comprehensive communication platform enhances business security by embedding identity verification within customer interaction workflows. This integration supports:

• Enhanced Security: Add a layer of identity verification to protect customer data during communication exchanges.
• Streamlined Operations: Automate KYC checks to improve efficiency and reduce manual verification efforts.
• Improved Customer Experience: Faster, more secure interactions foster trust and enhance user experience.

Discover how IdentityCheck transformed operations for Wardle Partners in the accounting sector, saving 30 minutes per client by reading the full case study.

Setting Up the Integration

1. Log in to your Ublux account and navigate to the integrations section.
2. Select IdentityCheck from the list of available integrations.
3. Authorize the connection by providing your IdentityCheck API keys.
4. Configure your preferred identity verification settings within Ublux.
5. Test the integration by initiating a mock customer interaction and running an ID verification.
6. Monitor the integration through Ublux to ensure everything functions smoothly.

How It Works in Ublux

Once set up, IdentityCheck operates seamlessly within Ublux. For instance, when a customer initiates a call with your support team, IdentityCheck automatically prompts an ID verification request. If the customer successfully verifies their identity, their communication preferences and history are instantly available to the representative, allowing for a personalized customer experience.

Frequently Asked Questions

Where is the verification data stored?

The identity verification data is securely stored by IdentityCheck in compliance with industry standards, ensuring customer privacy is protected.

Can I customize the ID verification process?

Yes, the process is fully customizable to align with your specific business needs and regulatory requirements.

What happens if a verification is incomplete?

Ublux logs incomplete verifications and alerts representatives to follow up manually to ensure compliance and maintain security standards.

In Summary

Integrating IdentityCheck with Ublux is a strategic move to bolster security while enhancing customer experiences. This integration simplifies the identity verification process, adds efficiency, and helps businesses achieve smoother, safer communications. For businesses seeking to optimize client interactions, this dynamic combination offers unmatched value.