Introduction

LiveAgent is an all-encompassing customer support app that capitalizes on advanced features like Ticketing, Live Chat, and Social Media Monitoring to streamline communication. By integrating IdentityCheck with LiveAgent, businesses can enhance their ID verification processes smoothly. This integration is particularly beneficial for companies that prioritize efficient, secure customer interactions.

Why Connect IdentityCheck to LiveAgent

Connecting IdentityCheck to LiveAgent allows businesses to effortlessly conduct identity checks during customer onboarding and streamline KYC compliance. This integration mitigates the risk of fraudulent activities by verifying the identities of their customers quickly and securely. In one example, a tech startup transformed shareholder voting with IdentityCheck, significantly enhancing trust and compliance.

Additionally, integrating these two powerful tools saves time by automating the process of identity verification directly within the LiveAgent interface. This ensures that customer service representatives can focus more on delivering superior customer experiences rather than the administrative tasks of identity management.

Setting Up the Integration

1. Log in to your LiveAgent account and navigate to the ‘Integrations’ section.
2. Search for IdentityCheck and click on the ‘Connect’ button.
3. Authorize the integration by following the on-screen instructions to connect your IdentityCheck account.
4. Configure your verification settings and determine which LiveAgent processes will trigger an ID verification.
5. Save your settings and conduct a test to ensure everything is functioning correctly.

How It Works in LiveAgent

Once set up, IdentityCheck operates seamlessly within the LiveAgent environment. For instance, when a customer initiates a chat that requires identity verification, a simple KYC check can be triggered automatically. This ensures that support agents can verify identities without leaving the LiveAgent interface, providing a unified workflow that enhances efficiency and security.

Frequently Asked Questions

Where is my data stored?

All data is securely stored in IdentityCheck’s encrypted servers, ensuring privacy and compliance with data protection regulations.

Can I customize the verification message?

Yes, IdentityCheck allows full customization of verification messages to align with your brand’s tone and style.

What if someone doesn’t complete the ID check?

Incomplete verifications can trigger notifications, allowing your team to follow up or automatically pause the customer interaction until completion.

Final Thoughts

Integrating IdentityCheck with LiveAgent ensures a seamless and secure ID verification process that not only enhances customer trust but also optimizes operational efficiency. By embedding robust identity check functionalities directly into your customer support workflow, businesses can stay a step ahead in safeguarding their operations while delivering superior service. Secure, Simple ID Checks Built In.