Introduction

Discover seamless customer experience optimization with Worktual Contact Centre, a platform designed to enhance engagement and satisfaction. With Worktual’s mission to empower customer-support agents, the integration with IdentityCheck takes your service to the next level. By combining Worktual’s robust customer service functionalities with IdentityCheck’s advanced ID verification capabilities, you can ensure confident compliance and seamless onboarding for all interactions.

Why Connect IdentityCheck to Worktual Contact Centre

Integrating IdentityCheck with Worktual Contact Centre brings two power players together to optimize customer experience:

• Streamlined Onboarding: Enable swift KYC checks, reducing bottlenecks in your workflow while maintaining high compliance standards.
• Enhanced Security: Protect both your business and customers with robust identity verification services, ensuring trust at every interaction.
• Increased Efficiency: See remarkable productivity gains, similar to Wardle Partners’ achievement of saving 30 minutes per client.

Setting Up the Integration

1. Log into your Worktual Contact Centre account.
2. Navigate to the ‘Integrations’ section in your dashboard.
3. Select IdentityCheck from the available plugins list.
4. Authenticate your IdentityCheck account using API credentials.
5. Configure settings to match your business’s identity verification requirements.
6. Save changes and test the integration for seamless functionality.

How It Works in Worktual Contact Centre

After setting up, the integration with IdentityCheck automates the verification process. For example, when a new client contacts you, the system promptly performs an identity check, ensuring their credentials are verified before any sensitive information is shared. This streamlines customer interactions and strengthens security protocols effortlessly.

Frequently Asked Questions

Where is the verification data stored?
All data is securely stored and managed to comply with global privacy standards.

Can I customize the KYC check process?
Yes, IdentityCheck offers flexible configuration options to suit various business needs.

What if an ID verification cannot be completed?
The system automatically alerts you for manual follow-up, ensuring no customer is left unattended.

Final Thoughts

Integrating IdentityCheck with Worktual Contact Centre enhances both security and efficiency, ensuring a superior experience for your team and customers alike. By embracing cutting-edge identity check services, your business will thrive in a competitive market, setting new benchmarks for customer satisfaction.