Introduction

Welcome to a new era of streamlined customer interactions with Zonka Feedback, a leading multi-channel customer feedback management and survey platform that operates seamlessly across iPad, Android Tablets, Web, Emails, and SMS. With a mission to simplify customer feedback collection and improve customer experiences, Zonka Feedback offers core features such as real-time notifications, powerful survey creation tools, and insightful analytics. By integrating with IdentityCheck, a robust ID verification tool, Zonka Feedback enhances its capabilities to offer a secure and efficient identity verification process, making it indispensable for businesses focused on seamless customer interactions.

Why Connect IdentityCheck to Zonka Feedback

Integrating IdentityCheck with Zonka Feedback allows you to elevate your customer engagement strategies. Here are a few benefits:

• Improved Security: Implementing robust KYC checks ensures that the feedback data is linked to verified customers, enhancing trust and reducing fraud risks.
• Streamlined Operations: IdentityCheck’s integration cuts down the time spent on manual identity verification processes, providing a smoother customer experience.
• Enhanced Compliance: Maintain adherence to compliance regulations effortlessly, reducing associated risks and ensuring data security.

To see how IdentityCheck has transformed businesses, check out this success story: Guardian Tax Solutions cuts onboarding time by 90% with IdentityCheck.

Setting Up the Integration

1. Log in to your Zonka Feedback account.
2. Navigate to the integrations section in the dashboard.
3. Select IdentityCheck from the list of available integrations.
4. Enter your IdentityCheck API credentials and save the configuration.
5. Customize the ID verification flow as per your requirements.
6. Activate the integration and begin verifying identities in real-time.

How It Works in Zonka Feedback

Inside Zonka Feedback, the integrated IdentityCheck solution performs seamless identity verifications during the feedback process. For example, as a customer begins filling out a survey, they are prompted to verify their identity securely through IdentityCheck. This ensures that the data collected is accurate and linked to a legitimate customer, enabling you to gather genuine insights and feedback.

Frequently Asked Questions

• How is data stored during identity verification? All data is securely encrypted and stored in compliance with the latest data protection regulations.
• Can the identity verification flow be customized? Yes, you can tailor the verification steps to fit your specific business needs and compliance requirements.
• What happens if a customer fails the identity check? You can configure alternative verification methods or retake options for incomplete checks, ensuring a smooth customer experience.

Final Thoughts

By integrating IdentityCheck with Zonka Feedback, you not only enhance the security and accuracy of your data collection processes but also improve customer satisfaction by simplifying the identity verification experience. Elevate your feedback management with this comprehensive solution today.