LiveChat is a powerful customer service platform that allows businesses to connect with their customers in real-time through chat. With its robust features, LiveChat enhances customer support, sales, and lead generation, making it an invaluable tool for companies looking to improve their customer engagement.

Uses for ID Verification

Integrating IdentityCheck with LiveChat can streamline various processes that require ID verification. Here are some potential uses:

• Customer Onboarding: Verify the identity of new customers during the onboarding process to ensure they are who they claim to be.
• Fraud Prevention: Prevent fraudulent activities by verifying the identity of individuals before processing sensitive information.
• Age Verification: Ensure that your services comply with legal requirements by verifying the age of your customers.
• Account Recovery: Authenticate the identity of users who need to recover access to their accounts.

Setting Up ID Verification with LiveChat

Follow these instructions to set up IdentityCheck integration with LiveChat via Zapier:

1. Log in to your Zapier account. If you don’t have an account, create one.
2. In your Zapier dashboard, click “Make a Zap.”
3. Select LiveChat as the trigger app and choose a trigger event (e.g., “New Chat”).
4. Connect your LiveChat account by following the prompts.
5. Select IdentityCheck as the action app and choose the action event (e.g., “Verify ID”).
6. Connect your IdentityCheck account by entering your API key and following the prompts.
7. Map the necessary fields from LiveChat to IdentityCheck to ensure the correct information is passed during the ID verification process.
8. Test your Zap to ensure it works as expected and then turn it on.

Using ID Verification with LiveChat

Once you’ve set up the integration, using ID verification in LiveChat is straightforward:

1. Initiate a chat with the customer through LiveChat as usual.
2. If an ID check is needed, the Zap will automatically trigger the IdentityCheck action.
3. The customer will receive a prompt to verify their identity through IdentityCheck.
4. Once the customer completes the ID verification, IdentityCheck will send the result back to LiveChat.
5. You will be notified of the verification result within LiveChat, allowing you to proceed based on the verified information.

By integrating IdentityCheck with LiveChat, you can enhance the security and compliance of your customer interactions effortlessly. Start leveraging the power of ID verification today and offer a seamless, secure experience for your clients.