Verify clients from a Karbon work item
Run compliance from inside Karbon. Checks start from a record and the result lands back on the client.
Also listed under Communication, Practice management and Project management
Karbon is the collaborative practice management platform for accounting firms. It enables seamless communication and workflows so you know who is doing what, when, why, and how.
Description supplied by Karbon.
What starts a check from Karbon
You do not open StackGo. A change in the system starts the work, and the system stays your source of truth.
ID and selfie
- Start it
- Send Verification on the IdentityCheck task, or add a note with
<kyc>in the Subject - Comes back
- The result on the task, and a note on the contact
Usually your compliance form, then ID and selfie, then your risk assessment
- Start it
- Add a note with
<aml>in the Subject, or set the task to run the AML check in Karbon Settings - Comes back
- A Tranche 2 Risk Assessment note on the contact: Risk Rating, RA Completed Date and By, Risk Assessment Link, AML Status
The AML check needs AML checks switched on in Karbon Settings and on your StackGo account. The task runs one kind of check for your whole account, chosen in Karbon Settings. How the risk assessment works · Australia’s Tranche 2 rules
What StackGo puts back on the record
Karbon gets the result on the task and as notes on the contact. There are no structured result fields in Karbon, and nothing is written to the organisation. What goes back to your CRM by default.
| Field | What it holds |
|---|---|
| Task status Outcome | Verification Sent, then Approved, Declined, Resubmission Requested, In Review or Expired, with View Result and Session links |
| Contact note Outcome | Verification Result - IdentityCheck: the result and a link to the check |
| Contact description Outcome | A dated result line added to the end, so the history stays |
| Task details Personal data | On a positive result: first and last name, and the document type, number and country |
| AML check note Outcome | AML check only: a note titled Tranche 2 Risk Assessment - IdentityCheck with Risk Rating, RA Completed Date, RA Completed By, Risk Assessment Link and AML Status, as a note on the contact |
- Outcome Carries no identity data. Safe anywhere your team already works.
- Personal data Client information. Off by default. Turn it on only where you need it and the record has the right access controls, after checking your own privacy and security policies.
A native connector, set up once
Send a check from the task on a work item; the result lands on the task and the contact.
Connect Karbon once from StackGo
A one-off set-up before your first check: connect Karbon with your Karbon Access Key. The Karbon connection is in beta.
- Install on the Karbon card, then paste your Karbon Access Key.
- Karbon Note Email is the active Karbon user the result notes are posted as.
- Switch on AML checks so a note tagged <aml>, or the task, can start an AML check.
From a work item in Karbon to a verified client
Once Karbon is connected, your team clicks one link on the work item. StackGo emails the client, the client verifies on their phone, and the result comes back to the task and the contact.
- Add the task. The IdentityCheck task on the work item shows Verification Available.
- Send Verification. A staff member clicks it, and StackGo emails the check link.
- The client verifies. For an AML check, usually your compliance form first. Then ID photo and selfie on their phone.
- Result in Karbon. The task shows the result, and a note is added to the contact.
- Full report in StackGo. Document, images and a timeline of the check, with a PDF for your records.
Send the verification from the Karbon work item
The IdentityCheck task on the work item holds the check. Nothing is sent until someone clicks Send Verification. For an AML check, add a note tagged <aml>.
- The IdentityCheck task on the work item shows Verification Available.
- Send Verification emails the check link once a staff member clicks it.
- For an AML check, add a note to the contact with <aml> in the Subject, or set the task to run the AML check in Karbon Settings.
On the client’s phone, in a few minutes
Everything happens on the client’s own phone, from the email StackGo sends. For an AML check, your compliance form usually comes first.
- Open the link. An email from IdentityCheck, sent on behalf of your business.
- A compliance form. For an AML check, usually your compliance form comes first. For a KYC check, only if you have set one up.
- Photograph the ID. Passport, driver licence or national ID card.
- Take a selfie. A quick photo to match their face to the ID.
The result lands back in Karbon
The task shows the result, and a note on the contact records it.
- The task shows the result: Approved, Declined, Resubmission Requested, In Review or Expired.
- View Result opens the check in StackGo.
- A note on the contact records the result, with a link to the check.
The result and the full report in StackGo
The report records the document, date of birth, ID and selfie images, and a timeline of the check. Download it as a PDF for your records.
Common questions about Karbon
What is a Karbon platform?
Karbon is the collaborative practice management platform for accounting firms. It enables seamless communication and workflows so you know who is doing what, when, why, and how.
How does StackGo connect to Karbon?
Natively. Click Install on the Karbon card under Integrations in StackGo, then enter your Karbon Access Key and the Karbon Note Email, the active Karbon user the result notes are posted as. The Karbon connection is in beta.
How do I start a check from Karbon?
From the IdentityCheck task on a work item. It shows Verification Available, and a staff member clicks Send Verification to email the check link. You can also start one by adding a note to the contact with <kyc> in the subject, or <aml> for an AML check: usually your compliance form, then the ID check, then your risk assessment.
What is written back to Karbon?
The task shows the result (Approved, Declined, Resubmission Requested, In Review or Expired) with a View Result link, and a note titled Verification Result - IdentityCheck is added to the contact. Nothing is written to the organisation.
What does the client have to do?
Open the email from IdentityCheck on their phone, answer a short form if you have set one up, photograph their ID and take a selfie.
How does my team find out the result?
StackGo emails the Notification Email set under Account, Notifications, with the result in the subject line and a link to the full report. The PDF report can be attached if you ask us to turn it on.
Karbon is made by karbonhq.com. We are not affiliated with them.
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