Introduction to Delighted

Delighted is a robust platform designed to collect and analyze customer feedback efficiently. By harnessing the power of Net Promoter Score (NPS) and other feedback methods, Delighted helps businesses gauge customer satisfaction and improve their services.

Enhance Delighted with IdentityCheck

For users of Delighted, integrating IdentityCheck for ID verification adds a layer of security and trust. This integration is particularly useful for:

• Verifying the identity of customers providing feedback, ensuring the authenticity of responses.
• Mitigating the risk of fraudulent feedback and maintaining the integrity of collected data.
• Streamlining the onboarding process by combining feedback collection with ID verification.

Setting Up the Integration

Integrating IdentityCheck with Delighted through Zapier is a straightforward process. Follow these steps to set up:

1. Create accounts on IdentityCheck and Zapier if you haven’t already.
2. Log in to your Zapier account and click on “Make a Zap”.
3. Select Delighted as the trigger app and choose a trigger event (e.g., new survey response).
4. Connect your Delighted account to Zapier by providing your API key.
5. Select IdentityCheck as the action app and choose an action event (e.g., verify ID).
6. Connect your IdentityCheck account to Zapier.
7. Map the necessary fields between Delighted and IdentityCheck to ensure data flows correctly.
8. Test the Zap to ensure the integration is working as expected.
9. Save and turn on your Zap to start automating ID verification with Delighted feedback collection.

Using the Integrated System

Once the integration is set up, using IdentityCheck with Delighted becomes seamless:

1. When a new survey response is received in Delighted, the Zap triggers an ID verification process through IdentityCheck.
2. IdentityCheck processes the ID verification and updates the status.
3. You can view the verification status directly within your Delighted dashboard, providing a streamlined approach to managing customer feedback and identity verification.

By integrating IdentityCheck with Delighted via Zapier, you enhance your feedback system with robust ID verification, ensuring the reliability and authenticity of your customer insights.