Understanding SatisMeter

SatisMeter is a powerful feedback tool that enables businesses to gather actionable insights from their customers through Net Promoter Score (NPS) surveys, CSAT surveys, and more. This tool helps in improving customer satisfaction, measuring customer loyalty, and enhancing customer experience through detailed analytics and reporting.

Enhancing ID Verification for SatisMeter Users

The integration of IdentityCheck with SatisMeter opens up new dimensions of security and trust for businesses. By incorporating ID verification within your SatisMeter feedback processes, you can ensure that the feedback you receive is from verified, legitimate sources. This adds an extra layer of authenticity and can help in making more informed decisions based on feedback.

Potential Use Cases for ID Checks in SatisMeter

• Verified Customer Feedback: Ensure that all received feedback originates from verified customers, enhancing the reliability of your data.
• Fraud Prevention: Prevent fraudulent activities by verifying the identities of users who submit surveys, minimizing the risk of fake responses.
• Enhanced Data Accuracy: Improve the accuracy of your customer satisfaction metrics by filtering out illegitimate survey responses.

How to Set Up the Integration

1. Create Accounts: Ensure that you have active accounts with both IdentityCheck and SatisMeter.
2. Access Zapier: Go to Zapier and log in to your account. If you do not have an account, sign up for one.
3. Find SatisMeter: In the Zapier dashboard, look for ‘SatisMeter’ in the app search bar.
4. Set Up a New Zap: Click on ‘Make a Zap’ to start setting up the integration.
5. Configure the Trigger: Choose SatisMeter as the trigger app and select the appropriate trigger event (e.g., ‘New Survey Response’).
6. Add IdentityCheck: For the action app, search for ‘IdentityCheck’ and select the relevant action event (e.g., ‘Verify ID’).
7. Authorize Accounts: Connect your SatisMeter and IdentityCheck accounts to Zapier by following the prompts to provide necessary authorizations.
8. Test the Zap: Run a test to ensure that the integration works correctly and that ID verification is triggered when a new survey response is received.
9. Turn On the Zap: Once you’re satisfied with the setup, turn on the Zap to activate the integration.

How to Use IdentityCheck with SatisMeter

After setting up the integration, using IdentityCheck with SatisMeter is seamless:

1. Launch Surveys: Continue to launch your NPS and CSAT surveys through SatisMeter as usual.
2. Automated Verification: When a new survey response is received, IdentityCheck will automatically perform an ID verification check.
3. Review Verified Feedback: After the ID verification process, view the results in your SatisMeter dashboard. Only feedback from verified customers will be finalized, allowing you to trust the authenticity of the data.
4. Analytics and Reporting: Utilize SatisMeter’s analytics features to review and analyze verified customer feedback, ensuring your insights are accurate and reliable.

Integrate IdentityCheck with SatisMeter today to enhance your ID verification processes and ensure the authenticity of your customer feedback.