Understanding Freshservice

Freshservice is a comprehensive IT Service Management (ITSM) solution designed to simplify IT support processes. It offers a range of features including incident management, problem management, change management, and a self-service portal. Its cloud-based nature allows for seamless integrations with various other tools and services to enhance functionality.

Why Use ID Verification with Freshservice?

Integrating ID verification with Freshservice adds an additional layer of security and verification, ensuring that only authorized personnel access sensitive IT services. Here are some key use cases:

• Employee Onboarding: Streamline the IT onboarding process by verifying new employees’ identities before granting access to the internal systems.
• Service Requests: Ensure that sensitive service requests, such as password resets or access requests, are only processed after verifying the user’s identity.
• Incident Management: Authenticate users reporting IT incidents to reduce the risk of fraudulent activities.

Setting Up IdentityCheck with Freshservice

Follow these steps to integrate IdentityCheck with Freshservice via Zapier:

1. Create Accounts: Ensure you have active accounts on IdentityCheck, Freshservice, and Zapier.
2. Log in to Zapier: Navigate to the Zapier website and log in using your credentials. If you don’t have an account, sign up first.
3. Start a New Zap: Click on “Make a Zap” from your Zapier dashboard.
4. Select Trigger App: Choose Freshservice as the trigger app.
5. Configure Trigger Event: Select the appropriate trigger event, such as ‘New Service Request’ or ‘New Incident’.
6. Connect Freshservice: Follow the on-screen instructions to connect your Freshservice account. You may need to provide API keys or other authentication details.
7. Select Action App: Now, choose IdentityCheck as the action app.
8. Set Action Event: Select an action event such as ‘Verify ID’ from the available options.
9. Connect IdentityCheck: Provide your IdentityCheck API key or any other required details to connect the account.
10. Map Fields: Map the necessary Freshservice fields to IdentityCheck fields, such as username, email, and any other required information.
11. Test the Zap: Zapier will prompt you to test the integration. Ensure it works correctly before turning it on.
12. Turn on the Zap: Once the test is successful, turn on the Zap.

How to Use ID Verification with Freshservice

Once the integration is set up, using ID verification within Freshservice becomes straightforward:

1. Service Requests: When users submit a service request that requires ID verification, they will receive an automated email or notification prompting them to complete the ID verification process via IdentityCheck.
2. Incident Reports: Upon reporting an incident, especially those related to sensitive information, the user will need to verify their identity before the incident is processed.
3. Onboarding Process: During the onboarding process, new employees will receive a link to IdentityCheck for ID verification. Once verified, Freshservice will automatically continue with the onboarding steps.

Integrating IdentityCheck with Freshservice through Zapier streamlines your workflow, ensuring secure and authenticated user interactions. Enhance your IT service management today with reliable ID verification.