Understanding PagerDuty

PagerDuty is an industry-leading incident management platform that helps IT organizations detect and respond to operational incidents, ensuring minimal downtime. By integrating critical tools and automating processes, PagerDuty acts as a central hub that enhances the efficiency of incident management workflows.

Why Integrate IdentityCheck with PagerDuty?

Integrating IdentityCheck with PagerDuty allows teams to automate ID verification processes during incident response and management. This ensures that only authorized personnel can access sensitive systems and information, maintaining security and compliance.

• Automate the ID verification process during a critical incident.
• Ensure secure access to systems by verified personnel only.
• Streamline incident response workflows with seamless ID checks.

Setting Up IdentityCheck Integration with PagerDuty

Integrating IdentityCheck with PagerDuty through Zapier is a simple, streamlined process:

1. Log into Zapier: Begin by logging into your Zapier account. If you don’t have an account, you can sign up for free.
2. Create a New Zap: Click on “Make a Zap” to start the Zap creation process.
3. Select PagerDuty: Choose PagerDuty as your trigger app. Select the specific trigger event that you want to initiate the ID verification process, such as “New Incident.”
4. Connect PagerDuty Account: Follow the prompts to connect your PagerDuty account to Zapier, granting necessary permissions.
5. Choose IdentityCheck: For the action app, select IdentityCheck. Select the action event, such as “Verify ID.”
6. Connect IdentityCheck Account: Provide the required credentials to link your IdentityCheck account with Zapier.
7. Customize the Workflow: Configure the data points and parameters you want to pass between PagerDuty and IdentityCheck.
8. Test the Zap: Ensure the setup works as expected by testing the entire Zap workflow.
9. Turn on the Zap: Once tested, turn on the Zap to activate the integration.

How to Use IdentityCheck with PagerDuty

Once the integration is in place, using IdentityCheck for ID verification during your incident management workflow is straightforward:

1. Incident Detection: When an incident is detected in PagerDuty, the configured Zap triggers automatically.
2. Initiate Verification: IdentityCheck will initiate the ID verification process for the relevant personnel.
3. Complete ID Verification: Users will receive a prompt to complete their ID verification through IdentityCheck.
4. Secure Access Granted: Once verified, authorized users can proceed with incident resolution tasks, ensuring compliance and security.

Integrating IdentityCheck with PagerDuty simplifies and secures the incident management process by ensuring verified personnel handle sensitive tasks. This reduces the risk of unauthorized access during critical incidents, providing peace of mind and streamlined operations.