Introduction

Discover how seamlessly IdentityCheck integrates with Invox, an innovative call tracking management and statistics platform designed to optimize your customer interactions. Invox’s mission is to “Turn every call into a conversion,” featuring core capabilities like real-time call tracking, analytics, and personalized customer interaction insights. By integrating IdentityCheck, you can add an extra layer of security and compliance, ensuring an effortless and secure identity verification process for each call.

Why Connect IdentityCheck to Invox

Integrating IdentityCheck with Invox offers significant advantages for businesses seeking robust security measures. Ensure comprehensive ID verification for incoming calls, allowing you to authenticate clients instantly and securely. This integration empowers you to enhance client trust and maintain compliance with regulatory standards. For example, Guardian Tax Solutions cut onboarding time by 90% using IdentityCheck, showcasing its efficiency and cost-effectiveness in similar customer-centric scenarios.

Setting Up the Integration

1. Log in to your Invox account and navigate to the integrations section.
2. Find IdentityCheck in the list of available integrations.
3. Click “Connect” and enter your IdentityCheck credentials.
4. Authorize the connection by accepting the necessary permissions.
5. Configure the ID verification parameters to suit your business needs.
6. Test the integration with a sample call to ensure a smooth workflow.

How It Works in Invox

Once integrated, IdentityCheck is seamlessly incorporated into Invox’s call tracking interface. For example, when a customer call comes in, Invox prompts a real-time identity check. This ensures that before any sensitive conversation occurs, the caller’s identity is verified. This integrated process enhances data security and enriches the customer experience by personalizing services efficiently.

Frequently Asked Questions

How is data from ID verification stored?

IdentityCheck securely stores data adhering to industry standards, ensuring encrypted communication and storage.

Can I customize the ID verification process?

Yes, IdentityCheck offers customizable verification settings tailored to your specific compliance and business requirements.

What happens if an ID check is incomplete?

In case of an incomplete ID check, the caller is prompted to retry, or you can manually review their identity credentials.

Final Thoughts

Integrating IdentityCheck with Invox amplifies the security and efficiency of customer interactions, ensuring a seamless identity verification process. Start leveraging these powerful capabilities today to enhance your customer trust and compliance initiatives.