Introduction

Discover seamless customer interactions with LiveSwitch Contact and Concierge, where instant, download-free video connectivity between businesses and clients is prioritized. Built to streamline communication with its mission of enhancing relationships through frictionless interaction, LiveSwitch Contact and Concierge delivers core features like real-time video calls, screen sharing, and co-browsing to facilitate intuitive engagement. By integrating IdentityCheck, businesses can layer on crucial ID verification capabilities, ensuring that every interaction is secure and compliant without compromising the ease and speed at which LiveSwitch operates.

Why Connect IdentityCheck to LiveSwitch Contact and Concierge

Combine the robust communication solutions of LiveSwitch with IdentityCheck to enhance client verification processes. This integration allows businesses to perform instant KYC checks during live video interactions, drastically reducing the risk of identity fraud while maintaining a smooth customer experience. For instance, Wardle Partners saw significant efficiencies, including a 50% reduction in costs when they incorporated IdentityCheck for their client interactions.

Setting Up the Integration

1. Navigate to the LiveSwitch Contact and Concierge settings panel.
2. Select the ‘Integrations’ tab from the sidebar.
3. Search for and select IdentityCheck from the list of available services.
4. Click ‘Authorize’ and enter your IdentityCheck API credentials.
5. Configure the identity verification settings to match your business needs.
6. Save and activate the integration for immediate use.

How It Works in LiveSwitch Contact and Concierge

Once integrated, during a live video session on LiveSwitch, users can initiate an identity check by simply clicking the ‘Verify Identity’ button. For example, a financial advisor running a virtual consultation can prompt clients to verify their identity effortlessly, ensuring compliance with regulatory standards while continuing the conversation without interruption.

Frequently Asked Questions

What happens if an identity check is incomplete?

Should an identity check be incomplete, all activities are logged for review, and the session can be paused or rescheduled to ensure verification is finalized.

Can I customize the ID verification process?

Yes, IdentityCheck allows businesses to customize verification parameters to align with specific compliance needs and client requirements.

How is data stored and protected?

Data processed through IdentityCheck is encrypted and stored following industry-leading security protocols to protect client information at all stages.

Wrap-Up

In Summary, integrating IdentityCheck with LiveSwitch Contact and Concierge bridges the gap between efficient communication and secure identity verification. This seamless process enhances customer trust and compliance, making each interaction more meaningful and secure.