Introduction

Visit Sendbird to explore how their conversational AI empowers user engagement, marketing, sales, and support. With a mission to enhance communication efficiency, Sendbird’s AI chatbot automates interactions seamlessly, providing a robust platform for customer engagement. By integrating IdentityCheck with Sendbird, businesses can augment these capabilities with seamless ID verification, ensuring secure and efficient identity check processes, enhancing customer trust, and streamlining KYC checks.

Why Connect IdentityCheck to Sendbird

Leveraging Sendbird’s advanced AI-driven engagement tools, IdentityCheck adds a critical layer of security and compliance through real-time identity verification. This integration helps organizations conduct KYC checks without compromising on user experience. As demonstrated in this case study of Guardian Tax Solutions, integration has considerably reduced onboarding times, showcasing the potential time and cost benefits for other businesses.

Setting Up the Integration

• Log in to your Sendbird account and navigate to the integrations section.
• Select IdentityCheck from the integration options and click “Connect.”
• Enter your IdentityCheck API key to authenticate the integration.
• Configure the ID verification settings to align with your business needs.
• Test the integration with a sample verification to ensure proper setup.
• Deploy the integration to your live environment for full-scale use.

How It Works in Sendbird

Once integrated, Sendbird users can initiate an identity check directly from the chat interface. For instance, during a conversation, a customer service representative can request the user to verify their identity by sending a verification link. Users follow this link to complete the identity check, which is instantly verified and reflected within the chat system, ensuring a smooth and secure process.

Frequently Asked Questions

How is data stored?

All data is securely stored in compliance with industry standards, ensuring user privacy and data protection throughout the verification process.

Can I customize the verification process?

Yes, the ID verification steps can be customized to match your specific requirements, providing flexibility in ensuring compliance and enhancing user experience.

What happens if a user does not complete the identity check?

If a user does not complete the check, notifications are sent to prompt completion. The system also records incomplete checks for administrative follow-up.

In Summary

Integrating IdentityCheck with Sendbird empowers businesses with automated, secure identity verification, enhancing trust and efficiency. By streamlining KYC checks, businesses can ensure compliance while maintaining excellent user experience. Implement this integration to elevate your business communication capabilities.