Introduction

Welcome to the seamless integration of IdentityCheck with VOXO, the cloud communications company dedicated to empowering teams to communicate effortlessly with their customers. VOXO’s mission of simplifying communication is supported by key features such as dynamic call controls, advanced analytics, and robust CRM integration. By integrating IdentityCheck into VOXO, teams can enhance their customer interactions with fast and secure identity verification processes.

Why Connect IdentityCheck to VOXO

Integrating IdentityCheck with VOXO provides a robust set of benefits, enhancing security and efficiency in customer communications. First, the integration accelerates the KYC checks by automating the ID verification process, reducing manual errors. Additionally, it builds trust through multilayered security, matching VOXO’s dedication to secure cloud communications.

A real-world success story includes Guardian Tax Solutions, which cut onboarding time by 90% thanks to the streamlined integration of IdentityCheck. You can read the full case study here.

Setting Up the Integration

• Log in to your VOXO account and navigate to the Admin Dashboard.
• Select the “Integrations” tab and find IdentityCheck in the list of available apps.
• Click on “Connect” to initiate the linking process using your IdentityCheck credentials.
• Configure your integration settings to suit your verification needs.
• Save your settings and perform a test verification to ensure seamless performance.

How It Works in VOXO

Once integrated, IdentityCheck operates directly within the VOXO interface. For example, upon initiating a customer call, authorized users can promptly trigger an ID verification request. Within moments, the customer’s identity is verified, allowing teams to proceed smoothly with customer interactions, assured of compliance and security.

Frequently Asked Questions

• How is data stored during the verification process?
  All data is encrypted and stored securely in compliance with privacy and data protection regulations.
• Can I customize the ID verification process?
  Yes, IdentityCheck offers customizable verification workflows to match your business requirements.
• What happens if a verification check is incomplete?
  Incomplete checks are flagged for follow-up within your VOXO dashboard, ensuring no customer interaction is left unresolved.

Final Thoughts

Integrating IdentityCheck into VOXO revolutionizes the way customer identities are verified during interactions. Experience enhanced security, increased efficiency, and fortified customer trust, all while staying compliant with KYC regulations. Begin your integration journey today and elevate your communication strategy.