About Wati

Wati is a popular communication tool that enhances WhatsApp for business use. It provides features for customer support, chat automation, and team collaboration, making it an essential tool for businesses looking for efficient communication solutions.

Using Wati for ID Verification

Integrating IdentityCheck with Wati via Zapier allows businesses to streamline their ID verification process directly within their communication platform. This seamless connection empowers customer support teams to perform ID checks effortlessly while conversing with clients, ensuring the authenticity of customer interactions.

Possible Uses

• Verify customer identity during support interactions
• Automate ID verification for new client onboardings
• Ensure compliant communication by validating customer details
• Enhance security measures for sensitive transactions and inquiries

Setting Up ID Verification Integration

Follow these steps to integrate IdentityCheck with Wati via Zapier:

1. Sign up for a IdentityCheck account.
2. Create a Zapier account or log in to your existing one at Zapier.
3. In Zapier, click on ‘Create Zap’ to start a new integration.
4. Search for ‘Wati’ and select it as the trigger app.
5. Set the desired trigger event, such as a new message or conversation update.
6. Next, search for ‘IdentityCheck’ and select it as the action app.
7. Choose the specific action, such as ‘Verify ID’ or a similar task.
8. Follow the prompts to link your IdentityCheck account with Zapier.
9. Configure the action settings by mapping Wati data fields to IdentityCheck fields.
10. Test the integration to ensure it works correctly.
11. Turn on your Zap to start automating ID verification within Wati.

How to Use ID Verification in Wati

Once the integration is set up, using ID verification in Wati becomes a straightforward process:

• Initiate a conversation with the customer via Wati.
• Trigger the ID verification process directly within the chat by executing the action set up in Zapier.
• IdentityCheck will handle the verification in the background and return the results to Wati.
• Review the verification results in Wati and proceed with the interaction based on the outcome.

This integration not only saves time but also enhances the security and compliance of business communications.