Introduction

Callbell is a powerful tool used by teams to manage customer conversations across multiple messaging platforms, like WhatsApp and Instagram, from one centralized inbox. Integrating with IdentityCheck further enhances this experience by offering seamless identity verification within these interactions. This integration is especially valuable for ensuring fraud prevention and efficient onboarding processes.

Why Connect IdentityCheck to Callbell

Integrating IdentityCheck with Callbell allows your team to effortlessly perform KYC checks and confirm the legitimacy of new contacts, maintaining a high level of security and trust. For example, in one notable case, Guardian Tax Solutions was able to cut their onboarding process time by 90% with IdentityCheck, enhancing efficiency significantly. Read the full case study here.

Another benefit is the proactive mitigation of fraud, ensuring that customer data remains protected and communication is always secure. It helps businesses create a safe environment for both sides of customer support and engagement.

Setting Up the Integration

1. Log into your Callbell account and navigate to the integrations section.
2. Select IdentityCheck from the list of available integrations.
3. Authorize the connection by logging into your IdentityCheck account.
4. Follow the on-screen prompts to complete the integration setup.
5. Adjust any specific settings to customize the ID verification experience to your needs.

How It Works in Callbell

Once the integration is active, using IdentityCheck within Callbell is straightforward. For instance, if you’re a recruiter using Callbell to communicate with candidates on Telegram, you can initiate an identity check right from the chat interface before advancing in the hiring process. This ensures that every engagement is with verified individuals, enhancing trust and security.

Frequently Asked Questions

Where is my data stored?

Your data is securely stored in GDPR-compliant servers, ensuring privacy and security at every step.

Can I customize the verification message?

Yes, you can tailor the verification messages to suit your brand’s tone and specific communication needs.

What if someone doesn’t complete the ID check?

If someone doesn’t complete the ID check, you can set up automated reminders and follow-up actions to prompt completion.

Final Thoughts

Integrating IdentityCheck into Callbell empowers businesses to carry out secure and efficient identity checks effortlessly. With enhanced security, streamlined onboarding, and effective fraud reduction, you can focus on what truly matters — delivering seamless customer service experiences.