Introduction

Discover the seamless synergy between IdentityCheck and InMoment (inmoment.com), a leader in customer survey and enterprise feedback management solutions. InMoment’s mission, “Improve Experiences,” comes to life through SaaS tools designed to enhance customer interactions by collecting and analyzing real-time feedback. IdentityCheck complements this by ensuring robust ID verification, adding an extra layer of security and compliance to InMoment’s feedback platforms, empowering businesses to both gather and protect valuable data.

Why Connect IdentityCheck to Inmoment

Integrating IdentityCheck with InMoment offers several valuable benefits:

• Enhanced Security and Compliance: Securely verify identities during feedback processes, ensuring customer data integrity and meeting compliance regulations efficiently.
• Simplified Feedback Authentication: Instantly check participant identities, reducing fraud and improving response quality within InMoment’s surveys and feedback systems.
• Improved Operational Efficiency: Streamline identity verification processes and spend more time transforming insights into actionable strategies.

For instance, Guardian Tax Solutions reduced onboarding time by 90% using IdentityCheck, demonstrating its profound impact on operational efficiency (read the full case study).

Setting Up the Integration

1. Log into your IdentityCheck account.
2. Navigate to the integrations section on the dashboard.
3. Select InMoment from the available integrations.
4. Enter your InMoment API credentials and configure settings as desired.
5. Test the connection to ensure successful integration.
6. Activate the integration and start verifying identities within InMoment.

How It Works in Inmoment

Once connected, the flow within InMoment allows for real-time identity verification. For example, when a customer attempts to fill a feedback survey, IdentityCheck swiftly validates their identity, confirming KYC checks before they proceed. This process mitigates risks and ensures more reliable data.

Frequently Asked Questions

What happens if identity verification is incomplete? In such cases, the system prompts users for additional documentation to complete the process.

Can I customize the identity check process? Yes, you can tailor the verification steps to meet specific compliance needs or business requirements.

Where is the verified identity data stored? All data is stored securely within IdentityCheck, adhering to data protection regulations.

Final Thoughts

The integration of IdentityCheck with InMoment not only strengthens security measures but also enhances the customer feedback process with verified identities. This powerful duo ensures data integrity while streamlining operations, making them indispensable tools for modern businesses committed to improving customer experiences.