Introduction

Welcome to the seamless integration of IdentityCheck and VoiceRules, your comprehensive phone system designed to enable any device, anytime, anywhere for your sales and support teams. With VoiceRules, easily obtain phone numbers across 100+ regions and commence your communication endeavors instantly. When paired with IdentityCheck, the capabilities of VoiceRules expand to include robust identity verification solutions, ensuring that every interaction meets rigorous KYC check standards.

Why Connect IdentityCheck to VoiceRules

Integrating IdentityCheck with VoiceRules enriches your communication strategy by adding essential layers of security and compliance, crucial for any modern enterprise. Here’s how this integration can benefit your organization:

• Enhanced Security: Protect your operations with efficient ID verification processes, mitigating risks associated with fraud.
• Streamlined Operations: Reduce the time for user onboarding through quick and accurate identity checks, enhancing user satisfaction.
• Global Reach: Maintain compliance across different regions by leveraging VoiceRules’ global connectivity and IdentityCheck’s localized verification protocols.

These benefits have been realized by companies like Wardle Partners, who experienced a significant return on investment by employing IdentityCheck, as detailed in this case study.

Setting Up the Integration

1. Log into your VoiceRules account and navigate to the Integration section.
2. Locate IdentityCheck in the list of available integrations and click ‘Connect’.
3. Authenticate your IdentityCheck account by entering the required credentials.
4. Configure the integration settings to define workflow automations like automated identity checks upon call initiation.
5. Test the integration with a sample call to ensure proper configuration and data flow.
6. Finalize the setup and save settings to activate the integration.

How It Works in VoiceRules

Once integrated, initiating a voice call within VoiceRules will automatically trigger an identity verification check using IdentityCheck. For example, during a customer support call, the system verifies the client’s identity in real-time, allowing your team to provide personalized and secure services. This seamless transaction ensures that your organization stays compliant and enhances customer trust.

Frequently Asked Questions

• Where is the identity verification data stored? The data is securely stored in encrypted databases, accessible only to authorized personnel, complying with global data protection standards.
• Can I customize the KYC check processes? Yes, the integration allows for customizable workflow settings, enabling tailored checks suited to specific business needs.
• What if an identity check is incomplete? Incomplete checks are flagged, and notifications are sent to the admin for manual review and follow-up.

Final Thoughts

Integrating IdentityCheck with VoiceRules not only enhances security and compliance but also optimizes global communication efforts. By leveraging these tools effectively, your business can achieve a higher level of service, ensuring every interaction is secure and efficient throughout the customer journey.