Introduction

Comm100, a leading live chat support software, empowers businesses to deliver exceptional customer experiences by enabling real-time communication with website visitors. Committed to improving conversions, sales, and customer satisfaction, Comm100 offers a rich feature set, including AI chatbots, omnichannel support, and robust analytics. When integrated with IdentityCheck, Comm100 further enhances its capabilities by offering seamless identity verification for a streamlined customer interaction process.

Why Connect IdentityCheck to Comm100

Integrating IdentityCheck with Comm100 means you can efficiently verify the identity of your website visitors right within your chats, ensuring quick and reliable KYC checks. This integration enhances trust and reduces onboarding time, effectively improving the overall customer experience. For instance, Wardle Partners, a leading accounting and bookkeeping firm, leveraged IdentityCheck to achieve significant ROI while saving valuable time and resources.

Setting Up the Integration

• Log in to your Comm100 dashboard and navigate to the integrations section.
• Select ‘IdentityCheck’ from the list of available integrations.
• Follow the on-screen prompts to authenticate using your IdentityCheck API key.
• Configure the identity verification settings according to your needs.
• Test the integration to ensure it’s functioning correctly.
• Start enjoying seamless identity verification in your customer interactions.

How It Works in Comm100

Once set up, the integration with Comm100 allows you to perform identity checks in real-time during a live chat session. For example, when a customer initiates a chat, your support team can request an ID verification to ensure that the communication is secure and accurate, enhancing service trustworthiness.

Frequently Asked Questions

What happens to the data collected during an ID verification?
The data is securely stored in compliance with privacy regulations, ensuring full data protection.

Can I customize the verification process?
Yes, the verification process can be tailored to meet specific compliance requirements and business needs.

What if the identity check in Comm100 is incomplete?
You can follow up via the same chat or reach the customer through their provided contact details to ensure the process is completed.

Final Thoughts

Integrating IdentityCheck with Comm100 significantly enhances the reliability and security of your live chat interactions, providing a smoother and more trusted customer experience. Whether you’re aiming to improve efficiency or ensure regulatory compliance, this integration is a powerful tool to optimize your customer support process.