Introduction

Discover the powerful synergy between DeskMoz, a 24×7 live chat agent service, and IdentityCheck. DeskMoz’s mission to help businesses generate sales leads and provide ongoing support aligns seamlessly with IdentityCheck’s robust capabilities. As DeskMoz fulfills your customer interaction needs, IdentityCheck leverages its cutting-edge ID verification technology to ensure secure and efficient customer engagement.

Why Connect IdentityCheck to DeskMoz

Integrating IdentityCheck with DeskMoz enhances data security while optimizing the customer service experience:

• Seamless ID Verification: DeskMoz agents benefit from IdentityCheck’s smooth KYC checks, enabling fast and secure identity verification during live chat interactions.
• Enhanced Customer Trust: By incorporating identity verification, customers experience added security, reinforcing trust in your services.
• Streamlined Onboarding: Speed up customer onboarding by integrating automated identity checks directly into the DeskMoz chat interface.

Consider the profound impact in the financial sector with our Wardle Partners case study, showcasing ROI increases and process efficiencies.

Setting Up the Integration

1. Log in to your DeskMoz admin panel.
2. Navigate to the ‘Integrations’ section.
3. Search for IdentityCheck and select it.
4. Authenticate your IdentityCheck account.
5. Configure ID verification settings per your business requirements.
6. Save changes to activate the integration.

How It Works in DeskMoz

Once integrated, DeskMoz agents can initiate an identity verification during any live chat. For example, when a new client inquires, the agent sends an ID verification request directly through the chat window. IdentityCheck processes the verification in real-time, displaying results promptly to both the agent and the client, thereby minimizing wait times and improving the customer experience.

Frequently Asked Questions

• How is my data stored? Your data is securely encrypted and follows strict compliance guidelines to ensure confidentiality.
• Can I customize the ID verification process? Yes, the verification process settings in IdentityCheck can be customized to fit your specific needs.
• What happens if an ID check is incomplete? Agents receive an alert, allowing them to follow up or request additional information as needed.

Final Thoughts

Integrating IdentityCheck with DeskMoz not only heightens your customer service capabilities but also strengthens your security framework. Invest in this powerful integration to provide a trustworthy and efficient customer experience.