Introduction

Welcome to the seamless integration of IdentityCheck with Deskpro, your comprehensive web-based helpdesk solution. Visit Deskpro’s official homepage at Deskpro.com to explore how it optimizes your service with its mission to simplify customer interactions. Deskpro’s core features such as multi-channel support, advanced reporting, and customizable workflows empower businesses to enhance user experience efficiently. Layer on IdentityCheck, and you further streamline your customer verification processes, ensuring secure and swift identity checks within your helpdesk operations.

Why Connect IdentityCheck to Deskpro

Integrating IdentityCheck with Deskpro brings unparalleled advantages to your helpdesk environment. With IdentityCheck, you can automate ID verification processes, reduce manual interventions, and improve accuracy in KYC checks. Utilize Deskpro’s robust reporting features to gain insights into verification success rates and compliance adherence. Explore how Guardian Tax Solutions cut onboarding time by 90% with IdentityCheck, reducing operational costs and enhancing customer satisfaction.

Setting Up the Integration

1. Log in to your Deskpro account and access the Marketplace via the admin panel.
2. Search for “IdentityCheck” in the integration listings.
3. Select the IdentityCheck integration and click ‘Install’.
4. Configure the integration settings using your IdentityCheck API key.
5. Map the necessary ID verification fields in Deskpro to align with IdentityCheck.
6. Test the integration with sample data to ensure seamless operation.

How It Works in Deskpro

Once integrated, IdentityCheck enables Deskpro users to conduct identity checks seamlessly during ticket handling. For instance, when a customer submits a support ticket, Deskpro can automatically trigger an identity verification process, requesting ID documentation from the customer. The results are then presented within the Deskpro interface, allowing agents to quickly verify identity and proceed with resolving the query. This integration ensures that user identity verification is efficient and embedded smoothly into your helpdesk workflow.

Frequently Asked Questions

• Where is data from ID verification stored? All data from identity checks is stored securely in compliance with industry standards.
• Can the ID verification process be customized? Yes, Deskpro and IdentityCheck allow customization to tailor the verification workflow to your needs.
• How do I handle incomplete identity checks? Configure your Deskpro account to flag incomplete checks for follow-up, ensuring no verification tasks are overlooked.

Final Thoughts

The integration of IdentityCheck with Deskpro revolutionizes your ability to manage helpdesk operations with greater security and efficiency. By automating identity verification processes, you improve compliance while maintaining a smooth customer experience. Enhance your helpdesk management today by uniting Deskpro’s capabilities with IdentityCheck’s robust verification solutions.