Introduction

eGain, accessible at egain.com, is a top-tier AI-powered knowledge management platform tailored to elevate customer engagement experiences. With its robust capabilities in AI-driven chatbots, comprehensive analytics, and omnichannel communication, eGain fuels smarter interactions and enhanced support. By integrating IdentityCheck, users can harness an advanced ID verification system to streamline the customer onboarding process, ensuring a seamless KYC check and identity validation within their engagement workflows.

Why Connect IdentityCheck to eGain

Integrating IdentityCheck with eGain elevates your customer service efficiency by refining the identity verification, reducing manual interventions, and enhancing security protocols, thereby crafting a frictionless client journey. A prime example is Guardian Tax Solutions, which experienced a 90% reduction in onboarding time after implementing IdentityCheck. Such a seamless process not only expedites user validation but also fortifies compliance with identity check standards.

Setting Up the Integration

1. Log into your eGain account and navigate to the integrations section.
2. Search for IdentityCheck in the available integrations list.
3. Select IdentityCheck and click on “Enable Integration.”
4. Configure the necessary API keys from your IdentityCheck account.
5. Confirm settings and conduct a test identity check.
6. Once validated, start using the ID verification features live in eGain.

How It Works in eGain

Once integrated, users can initiate an identity check directly from the eGain interface during any customer interaction. For instance, when a new client starts a live chat, the system can automatically prompt the KYC check. The seamless hand-off ensures that all interactions are compliant and identity data is verified securely, without leaving the eGain platform.

Frequently Asked Questions

• Where is my data stored after an identity check? Data is securely stored in compliance with international data protection regulations.
• Can I customize the ID verification process? Yes, the verification steps can be tailored to meet specific compliance needs.
• What happens if an identity check is incomplete? Incomplete checks are flagged, allowing further manual verification to ensure accuracy.

In Summary

Connecting IdentityCheck with eGain optimizes your organization’s client interactions by embedding a secure and efficient ID verification process. By minimizing onboarding times and ensuring comprehensive compliance, your engagement platform becomes a powerhouse of trust and customer satisfaction.