Gainsight Customer Communities is a powerful platform that fosters collaboration and engagement among your customers, providing them with the tools they need to interact, share insights, and cultivate a strong community. By integrating IdentityCheck with Gainsight Customer Communities via Zapier, you can enhance the security and reliability of your community interactions through streamlined ID verification.

Benefits of Using ID Verification in Gainsight Customer Communities

Incorporating ID verification within your Gainsight Customer Communities brings several advantages:

• Enhanced User Trust: Verify identities to ensure community interactions are with genuine users.
• Stronger Community Security: Prevent fraudulent activities by verifying user identities.
• Improved Data Quality: Ensure that user data in your community is accurate and reliable.

Setting Up the Integration

Follow these steps to integrate IdentityCheck with Gainsight Customer Communities via Zapier:

1. Create a Zapier Account: If you don’t already have one, sign up for a free Zapier account at Zapier Sign-Up.
2. Connect IdentityCheck: In your Zapier dashboard, click on “Make a Zap” and search for “IdentityCheck”. Follow the prompts to connect your IdentityCheck account.
3. Connect Gainsight Customer Communities: Search for “Gainsight Customer Communities” in Zapier and connect your Gainsight account by following the on-screen instructions.
4. Create a Zap: Set up the trigger using Gainsight Customer Communities. For example, “New User Registered” can be a trigger event.
5. Set Up the Action: Choose IdentityCheck as the action app and configure it to perform the necessary ID verification steps whenever the trigger is activated.
6. Test and Activate: Test your Zap to ensure it works correctly and then activate it to start automating the ID verification process.

Using ID Verification in Gainsight Customer Communities

Once the integration is set up, here’s how you can use ID verification in Gainsight Customer Communities:

• Automatic Verification: New user sign-ups can automatically initiate an ID check, ensuring that only verified users gain access to your community.
• Triggered Verification: Set up specific triggers within your community to initiate ID checks as required, such as before granting access to certain forums or resources.
• Regular Audits: Periodically run ID verification on existing users to maintain the integrity and trustworthiness of your community.

By leveraging the combined power of IdentityCheck and Gainsight Customer Communities, you can build a more secure, trustworthy, and high-quality community that fosters genuine engagement and collaboration.