Introduction

Welcome to the seamless integration of IdentityCheck with Gorgias, the premier ecommerce helpdesk. Gorgias is dedicated to “turning customer support into a profit center,” offering AI-powered responses, automated workflows, and a host of integrations to streamline your support operations. By integrating IdentityCheck into Gorgias, you can enhance your customer interactions with robust identity verification, ensuring that every support request is managed with utmost security and efficiency.

Why Connect IdentityCheck to Gorgias

Integrating IdentityCheck with Gorgias offers several compelling benefits:

• Streamlined KYC Processes: Automate identity checks to quickly verify customer identities before engaging in sensitive transactions.
• Enhanced Security: Protect your business and customers by minimizing the risk of fraud with reliable ID verification mechanisms.
• Operational Efficiency: Free your support agents from repetitive identity checks, allowing them to focus on higher-value interactions.

To see how IdentityCheck can impact your organization, read this case study on Ocho, where they transformed shareholder voting with streamlined identity verification.

Setting Up the Integration

1. Log in to your Gorgias account.
2. Navigate to the Integrations tab in the Settings menu.
3. Search for “IdentityCheck” and click the connect button.
4. Authorize the connection by entering your IdentityCheck API credentials.
5. Configure the ID verification settings to suit your needs.
6. Save changes and finalize the setup.

How It Works in Gorgias

Once integrated, IdentityCheck becomes a seamless part of your Gorgias workflow. For example, when a customer reaches out with a support request, your team can initiate an identity check directly from the Gorgias dashboard. The system automatically runs an ID verification in the background, displaying results in real-time. This ensures that your agents can promptly verify identity and proceed with accurate, secure support responses.

Frequently Asked Questions

How is my data stored and protected during ID verification?
All data used in identity checks through IdentityCheck is encrypted and complies with industry standards for data protection.

Can I customize the verification process?
Yes, IdentityCheck allows you to tailor the verification steps to align with your specific compliance requirements.

What happens if an identity check is incomplete?
If a check is incomplete, you will be notified immediately, allowing you to follow up with the customer for additional information or verification methods.

In Summary

Integrating IdentityCheck with Gorgias empowers your ecommerce support team with faster and more secure service capabilities. Start reaping the benefits of streamlined ID verification today and transform your customer support into a more secure and efficient operation.