Introduction

Discover seamless identity verification with IdentityCheck’s integration into the Ivanti Service Desk. Known for its code-free configurability and agility, Ivanti Service Desk empowers organizations to streamline IT service management. By integrating IdentityCheck, organizations can enhance these capabilities with robust ID verification, enabling efficient, secure, and compliant service processes.

Why Connect IdentityCheck to Ivanti Service Desk

Integrating IdentityCheck with Ivanti Service Desk enhances several core functionalities. First, it automates KYC checks, essential in industries requiring stringent compliance. Second, it ensures that identity verifications are seamless and secure, reducing the risk of fraud. Additionally, this integration simplifies customer onboarding by shortening the time needed for ID checks, enhancing customer satisfaction.

An exemplary case is from the accounting industry, where Wardle Partners achieved a 5–10x ROI with IdentityCheck, saving 30 minutes per client and halving costs, showcasing the tangible benefits of identity check integration.

Setting Up the Integration

1. Log into your Ivanti Service Desk account.
2. Navigate to the integrations section in your settings panel.
3. Select ‘Add New Integration’ and choose IdentityCheck from the list.
4. Enter your IdentityCheck API credentials, then save and authenticate the connection.
5. Configure the triggers for identity verification according to your business workflows.
6. Test the configuration to ensure seamless operation before going live.

How It Works in Ivanti Service Desk

Once set up, IdentityCheck integrates directly into the Ivanti Service Desk interface. For example, when a new support ticket is created, the system automatically initiates an ID verification procedure. This immediate identity verification capability ensures that all interactions are secure and logged for compliance, reducing manual intervention and errors.

Frequently Asked Questions

• How is data stored? All identity verification data is encrypted and stored in compliance with international data protection standards.
• Can the process be customized? Yes, the ID verification process in Ivanti Service Desk can be tailored to meet specific industry and regulatory requirements.
• What happens if a check is incomplete? Incomplete checks trigger an alert within the system, allowing for quick resolution and follow-up actions.

Final Thoughts

Integrating IdentityCheck with Ivanti Service Desk not only streamlines your identity verification workflows but also enhances efficiency and compliance. As more organizations adopt digital processes, robust ID checks will be invaluable in maintaining secure and efficient service operations.