Introduction

Kayako brings effortless customer service solutions to businesses with its multi-channel support platform that unifies email, social media, and live chat into a single, seamless experience. With a mission to simplify customer engagement, Kayako provides customizable workflows that enable teams to deliver personalized support swiftly. Integrating IdentityCheck with Kayako further enhances your customer interaction by adding robust ID verification capabilities, ensuring secure and compliant customer engagements.

Why Connect IdentityCheck to Kayako

Understandably, the ability to verify identity directly within customer interactions elevates the utility of Kayako’s multi-channel platform. By integrating IdentityCheck, customer service teams can effectively perform KYC checks during support interactions. This not only enhances security but also increases trust and speeds up resolution times. For example, companies like Wardle Partners have realized significant gains, streamlining processes and saving resources by layering identity verification into their client interactions.

Setting Up the Integration

1. Log in to your Kayako account and navigate to the integration settings.
2. Select IdentityCheck from the list of available integrations.
3. Follow the on-screen instructions to authorize IdentityCheck.
4. Configure the verification settings to match your organizational requirements.
5. Test the integration with a sample customer query to ensure proper setup.
6. Deploy and train your customer support team on using the new functionality.

How It Works in Kayako

Once integrated, initiating an ID verification process within Kayako is straightforward. During a customer interaction via chat, email, or social media, agents can seamlessly start the identity verification check with a click. The results of the KYC check are displayed instantly, allowing for informed decisions or actions, thus enabling prompt and secure resolutions for your customers.

Frequently Asked Questions

• How is data stored during ID verification? IdentityCheck ensures all data is securely encrypted and stored, complying with relevant regulations.
• Can the verification process be customized? Yes, the settings can be customized to fit specific compliance needs of your organization.
• What happens if a verification check is incomplete? In such cases, customer support is notified immediately to follow up with the customer for resolution.

Final Thoughts

Integrating IdentityCheck with Kayako not only augments the security of your customer engagements but aligns effortlessly with Kayako’s mission of simplifying customer interaction. Elevate your customer service standards by incorporating a seamless identity check process today.