Secure Client Conversations with IdentityCheck and Re:plain

Welcome to a more seamless way of verifying identities while engaging with your clients. Re:plain, your trusted live chat platform, connects your website directly to Telegram, enabling smooth communications as described at replain.cc. With its mission of enhancing customer interactions, Re:plain simplifies real-time messaging, and integrating it with IdentityCheck amplifies its capabilities by adding robust ID verification directly within chats.

Why Connect IdentityCheck to Re:plain

By integrating IdentityCheck with Re:plain, you unlock several key benefits:

• Enhanced Security: Ensure the authenticity of your users by conducting seamless ID verifications during chat interactions on Telegram.
• Streamlined User Experience: With direct identity checks, users can verify their IDs without leaving the chat, reducing friction and improving trust.
• Increased Efficiency: Spend less time on manual identity verification processes, which allows your team to focus on more important tasks.

Learn more about the transformative power of IdentityCheck by exploring how Guardian Tax Solutions cut their onboarding time by 90% using IdentityCheck, as detailed in their case study.

Setting Up the Integration

1. Log in to your Re:plain account and navigate to the integrations section.
2. Select IdentityCheck from the list of available integrations.
3. Follow the on-screen prompts to authorize the integration by providing necessary API keys.
4. Configure your desired ID verification settings within the IdentityCheck dashboard.
5. Save changes to activate the integration seamlessly.

How It Works in Re:plain

Once integrated, Re:plain collects user queries via Telegram chats. Whenever a user’s identity needs verification, IdentityCheck triggers a KYC check directly within the conversation. For example, when a new client initiates a chat for a service, you can instantly request a photo ID verification, enabling quick and secure client onboarding.

Frequently Asked Questions

Where is the verification data stored? All identity verification data is securely stored on IdentityCheck’s encrypted servers.

Can I customize the verification process? Yes, you can tailor the verification steps to suit your business requirements directly within the IdentityCheck settings.

What if a user doesn’t complete the ID verification during the chat? The user will receive a prompt to complete the verification later, and the chat data will remain secure until completion.

Final Thoughts

Integrating IdentityCheck with Re:plain means empowering your live chat platform with sophisticated ID verification capabilities, enhancing your client interactions with trust and security. Start leveraging this integration to streamline user verification processes and elevate your customer service experience.