Introduction

REVE Chat is an AI-enabled omnichannel customer engagement platform designed to enhance real-time sales and support assistance. With features that cover live chat, video chat, co-browsing, and advanced AI-powered bots, REVE Chat empowers businesses to connect seamlessly with customers at any time. By integrating with IdentityCheck, you can further enrich customer experience through advanced ID verification, providing an extra layer of security while reducing friction in customer interactions.

Why Connect IdentityCheck to REVE Chat

Integrating IdentityCheck into REVE Chat provides several critical benefits that enhance your platform’s functionality:

• Streamlined Customer Onboarding: Automatically verify identity during customer interactions, reducing the time taken for KYC checks.
• Enhanced Security: Layer extra security onto your customer engagement process by ensuring that only verified users can access certain features or information.
• Improved Efficiency: Quickly resolve queries or transactions when identity is verified in real-time, preventing potential fraud and unauthorized access.

For example, Wardle Partners, an accounting firm, achieved a 5-10x ROI and reduced costs by 50% using IdentityCheck to streamline ID verification in their client interactions.

Setting Up the Integration

1. Log in to your REVE Chat account and navigate to the integrations panel.
2. Find and select IdentityCheck from the list of available integrations.
3. Authorize the connection by following the on-screen prompts to link your IdentityCheck account.
4. Configure your ID verification rules and preferences to suit your business needs.
5. Test the integration to ensure that identity checks are functioning as intended during customer interactions.

How It Works in REVE Chat

Once integrated, IdentityCheck operates seamlessly within REVE Chat. For example, during a live chat session, the system can automatically prompt the user to complete a quick ID verification. This instant identity check in REVE Chat ensures that your customers’ identity verification needs are met promptly, enhancing trust and facilitating smoother interactions.

Frequently Asked Questions

Where is the user data stored after identity verification?

User data is securely encrypted and stored in compliance with the highest industry standards, ensuring privacy and safety.

Can I customize the ID verification process?

Yes, you can tailor the verification process to meet your business requirements through customizable settings.

What happens if an identity check is incomplete?

Incomplete checks will prompt users to retry, ensuring that all necessary steps are fulfilled before proceeding.

In Summary

Integrating IdentityCheck with REVE Chat enhances your customer engagement strategy by providing secure and efficient ID verification. This integration not only streamlines processes but also maximizes customer trust, ultimately empowering your business to thrive in a competitive environment.