Enhancing Customer Communication with IdentityCheck and Saysimple

Discover seamless Saysimple, an omni-channel customer communications platform designed to streamline digital customer service through a unified workspace. Whether engaging clients via social media, email, or live chat, Saysimple prioritizes simplicity and efficiency. By integrating with IdentityCheck, an industry leader in ID verification, you amplify your platform’s capabilities, ensuring secure and compliant customer interactions.

Why Connect IdentityCheck to Saysimple

Integrating IdentityCheck with Saysimple enables automated identity verification directly within your customer communication workflows. This powerful synergy provides enhanced security, streamlines KYC checks, and dramatically reduces the time required to verify identity. For instance, Wardle Partners significantly optimized their client onboarding by reducing the verification time, achieving a 5-10x ROI. Imagine applying this efficiency to your customer service operations on Saysimple, enhancing both speed and trust with your audience.

Setting Up the Integration

• Log in to your Saysimple account and navigate to ‘Integrations.’
• Select ‘IdentityCheck’ from the list of available integrations.
• Click ‘Add Integration’ and follow the on-screen instructions to authenticate your IdentityCheck account.
• Configure the identity verification settings to match your business needs.
• Test the integration to ensure everything is working seamlessly.

How It Works in Saysimple

Within the Saysimple workspace, initiating an identity check is as simple as clicking a button during a customer interaction. For example, when a new customer’s query comes in via live chat, you can instantly send an ID verification request via IdentityCheck. The customer completes the process without leaving the chat, keeping the interaction smooth and uninterrupted. This integration ensures only verified inquiries escalate to your service agents, boosting efficiency and security.

Frequently Asked Questions

• Where is the identity data stored? IdentityCheck securely stores data in compliance with industry standards, ensuring your customers’ privacy is protected.
• Can I customize the verification process? Yes, you can tailor the verification criteria to suit your specific compliance needs.
• What happens if an ID verification fails? You receive immediate notification, allowing you to follow up with alternative verification methods through Saysimple.

Final Thoughts: Secure and Streamlined Communication

Integrating IdentityCheck with Saysimple revolutionizes your customer service approach by blending swift identity verification with streamlined communication. This potent combination empowers your business with the tools needed to manage customer interactions securely and efficiently, ensuring enhanced trust and compliance in every interaction.