IdentityCheck Integration with ServiceBell

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Introduction

ServiceBell transforms how businesses interact with customers by offering live video chat, screen takeover, and user monitoring features directly on their websites. Their mission is to help you win more customers and improve support experiences. By integrating IdentityCheck, your customer interactions through ServiceBell can now seamlessly include robust ID verification processes, enhancing security and trust during each interaction.

Why Connect IdentityCheck to ServiceBell

Integrating IdentityCheck with ServiceBell brings the best of both worlds together—real-time customer engagement and reliable KYC checks. IdentityCheck enhances ServiceBell’s live interaction capabilities by ensuring that every customer interaction is secure and their identity is verified, providing peace of mind. By incorporating an identity check in ServiceBell, companies experience improved conversion rates and reduced fraud.

A notable example is Guardian Tax Solutions, where onboarding time was cut by 90%, demonstrating the transformative impact of combining identity verification with client engagement platforms.

Setting Up the Integration

1. Log in to your ServiceBell account and navigate to the integrations section.
2. Select IdentityCheck from the list of available integrations.
3. Enter your IdentityCheck API key to authenticate the connection.
4. Configure the ID verification settings according to your business needs.
5. Test the integration to ensure data flow and verification processes work smoothly.
6. Enable IdentityCheck in ServiceBell to start using it during live interactions.

How It Works in ServiceBell

During a live video chat, a support agent can initiate an ID verification request directly in the chat window. The customer then completes the KYC check seamlessly within the ServiceBell interface. This integration ensures that identity verification becomes a part of the customer journey without requiring additional steps or moving to another platform.

Frequently Asked Questions

Where is my data stored?

Your data is stored securely in compliance with data protection regulations, ensuring that customer information is safe and private.

Can I customize the ID verification process?

Yes, the verification process is fully customizable to meet your specific requirements, ensuring it integrates seamlessly with your existing workflows.

What happens if a verification check is incomplete?

If a verification check is incomplete, you will receive an alert, allowing you to follow up directly with the customer to complete the process.

Final Thoughts

Integrating IdentityCheck with ServiceBell elevates your customer service capabilities by adding a crucial layer of security and trust. Whether you aim to enhance customer engagement or streamline identification processes, this integration provides a seamless, efficient solution that meets your business needs. Explore the possibilities today and see how identity checks can transform your service operations.