Introduction

Discover seamless support operations by integrating Usedesk with IdentityCheck. Usedesk, with its mission to streamline customer interactions, consolidates communication by automating client support across mail, messengers, and social networks while utilizing a rich database of templates for efficient responses. By layering IdentityCheck’s cutting-edge ID verification services onto Usedesk, businesses enhance their KYC compliance while automating identity checks with precision.

Why Connect IdentityCheck to Usedesk

Integrating IdentityCheck into Usedesk provides several benefits that enhance operational efficiency and compliance. Firstly, the seamless identity verification process ensures stringent KYC checks by automatically validating user identities. Secondly, leveraging the consolidated communication platform of Usedesk, IdentityCheck helps reduce the time spent on each client, thereby optimizing workflow efficiency. For example, the integration’s potential is illustrated in the case of Wardle Partners, where IdentityCheck contributed to a 5–10x ROI by saving 30 minutes per client and reducing costs by 50%.

Setting Up the Integration

1. Log in to your Usedesk account.
2. Navigate to the ‘Integrations’ section in the settings panel.
3. Select ‘IdentityCheck’ from the list of available integrations.
4. Enter your IdentityCheck API key and click ‘Authorize’.
5. Configure your verification settings to fit your business needs.
6. Click ‘Save’ to finalize the integration.

How It Works in Usedesk

Once integrated, IdentityCheck operates seamlessly within Usedesk. For instance, when a new customer inquiry occurs through a chat channel, Usedesk triggers an identity verification using IdentityCheck. The customer is guided through a quick identification process, ensuring that their details are verified before proceeding with support. The verification results are automatically logged into the customer’s profile within Usedesk, allowing support agents to see the verification status instantly.

Frequently Asked Questions

• Where is my data stored? IdentityCheck ensures all data is securely stored following GDPR compliance and encrypted for safety.
• Can I customize the verification process? Yes, IdentityCheck allows customization of the verification steps to match your business requirements.
• What happens if a check is incomplete? If a check is incomplete, you can set up automated alerts to notify the customer and prompt them to finish the verification process.

Final Thoughts

By integrating IdentityCheck with Usedesk, businesses can leverage streamlined identity verification processes, ensuring both efficiency and compliance. This integration empowers support teams to deliver superior customer service while adhering to rigorous KYC standards.