Seamless Identity Verification with IdentityCheck and Zendesk Chat

Explore how Zendesk Chat seamlessly integrates with IdentityCheck to revolutionize customer interactions and streamline communications. Designed to let agents effortlessly switch between serving chats, phone calls, emails, and social media messages, Zendesk Chat embodies the mission of connecting businesses with their customers, leading to better support and meaningful engagements. By adding IdentityCheck’s robust ID verification capabilities, you amplify this interaction, offering unparalleled security and efficiency.

Why Connect IdentityCheck to Zendesk Chat

Layering IdentityCheck onto Zendesk Chat brings a host of benefits geared towards optimizing your customer service operations. By conducting swift and secure identity verification during chat interactions, businesses can enhance trust and expedite service delivery. This method significantly reduces data entry errors and potential fraud, ensuring a safer and more reliable customer experience.

A compelling example of this integration in action is highlighted in the Wardle Partners case study. By implementing IdentityCheck, they achieved a remarkable ROI, saving 30 minutes per client while slashing costs by 50%.

Setting Up the Integration

1. Log in to your Zendesk Chat account and navigate to the marketplace.
2. Search for “IdentityCheck” and click on the integration option.
3. Follow the prompts to install IdentityCheck.
4. Configure the settings to match your ID verification requirements.
5. Save and activate the integration to start verifying identities in real-time.

How It Works in Zendesk Chat

Once integrated, IdentityCheck adds a seamless identity verification layer within Zendesk Chat. For instance, when a customer initiates a chat session, the agent can prompt a KYC check directly through the chat window. The client receives a secure link to verify their identity, ensuring quick and accurate authentication without any disruption to the chat flow.

Frequently Asked Questions

Where is the data stored?

IdentityCheck securely stores data in compliance with leading global data protection regulations.

Can I customize the ID verification flow?

Yes, you can tailor the identity checks to align with your specific business requirements.

What happens if an identity check is incomplete?

If a check isn’t completed, agents can guide clients through additional steps to finish the process.

In Summary

Integrating IdentityCheck with Zendesk Chat offers a powerful combination for businesses keen on delivering secure, efficient, and reliable customer service. By streamlining ID verification within your chat platform, you not only enhance security but also build trust with your clients. Experience the future of customer interactions today.