Introduction

Discover seamless ID verification through the integration of IdentityCheck with Ziwo Cloud Contact Center. Visit Ziwo’s official site to explore their mission to simplify customer communications with real and virtual agents available worldwide. By integrating IdentityCheck, you leverage Ziwo’s core capabilities with enhanced identity verification, offering global reach with local expertise in customer interactions.

Why Connect IdentityCheck to Ziwo

Integrating IdentityCheck with Ziwo transforms how businesses execute KYC checks during customer interactions. With Ziwo’s readymade CRM plugins facilitating smooth agent operations, IdentityCheck introduces a robust layer of security, ensuring compliance and trust. For instance, take the success story of Fullstack Advisory, where IdentityCheck facilitated compliance with ease, underscoring the real-world impact of this powerful integration.

Setting Up the Integration

1. Log in to your Ziwo account and navigate to the integrations menu.
2. Select IdentityCheck from the list of available integrations.
3. Follow the on-screen instructions to authorize the connection.
4. Configure your settings to match your identity verification needs.
5. Run a test to ensure everything is working correctly.
6. Save settings and start using IdentityCheck within Ziwo.

How It Works in Ziwo

Within Ziwo, agents can initiate an instant identity check directly from the contact interface. For example, when an agent receives a call, they can prompt the customer for an ID document, which is seamlessly verified using IdentityCheck. This real-time verification process enables agents to confirm customer identity quickly, ensuring both efficiency and security.

Frequently Asked Questions

How is my data stored?

IdentityCheck adheres to strict data privacy regulations, ensuring all sensitive information is encrypted and securely stored.

Can I customize the verification parameters?

Yes, IdentityCheck allows for custom configuration of verification parameters to meet your business needs.

What happens if a check is incomplete?

In case of an incomplete ID verification, the system alerts the agent to take necessary follow-up actions.

In Summary

Integrating IdentityCheck with Ziwo enables businesses to perform comprehensive identity checks seamlessly during customer interactions. This powerful integration not only enhances security but also ensures compliance, providing peace of mind for both businesses and their clients.