Introduction

Hiver is an intuitive Gmail-based helpdesk that empowers customer service teams by simplifying the management of shared mailboxes. With seamless email access, assignment, and tracking, Hiver enhances team collaboration and efficiency. By integrating IdentityCheck, businesses can add a crucial layer of ID verification right within their helpdesk, enabling faster and more secure operations.

Why Connect IdentityCheck to Hiver

Integrating IdentityCheck with Hiver provides significant benefits, including streamlined onboarding and enhanced security through robust identity verification. This synergy is particularly useful for tasks like Know Your Customer (KYC) checks and fraud reduction, crucial for businesses dealing with sensitive customer information.

In one example, Fullstack Advisory achieved full compliance and efficiency by integrating IdentityCheck into their operations, streamlining processes while maintaining security and reducing workload.

Setting Up the Integration

1. Log in to your Hiver account and navigate to the integrations tab.
2. Search for IdentityCheck in the list of available integrations.
3. Click ‘Connect’ and authenticate your IdentityCheck account.
4. Configure your preferences for specific tasks such as KYC checks or onboarding.
5. Save the settings to activate the integration.

How It Works in Hiver

Once IdentityCheck is integrated, initiating an identity check within Hiver is seamless. For instance, a recruiter can verify a freelancer’s identity directly from a customer email before granting them access to sensitive resources. This integration ensures that only verified individuals engage with critical business operations, preserving security and trust.

Frequently Asked Questions

Where is my data stored?

Data is securely stored in compliance with GDPR and other data protection regulations.

Can I customize the verification message?

Yes, you can tailor verification messages to align with your brand’s voice and requirements.

What if someone doesn’t complete the ID check?

Incomplete ID checks will be flagged, and you can follow up directly via Hiver to resolve any issues.

The Smart Way to Verify in Hiver

Integrating IdentityCheck with Hiver transforms customer support by enhancing security and speeding up processes like verifying identities and conducting KYC checks. This integration is a strategic move for businesses aiming for efficient, secure, and reliable service management.