Introduction

Retently is a powerful tool for gauging customer satisfaction through NPS, CSAT, and CES surveys, empowering businesses to analyze feedback and improve their services. IdentityCheck enhances this process by providing seamless ID verification, ensuring that customer feedback is both genuine and securely processed. This integration is a game-changer for businesses prioritizing trust and efficiency in their customer interactions.

Why Connect IdentityCheck to Retently

Integrating IdentityCheck with Retently offers robust solutions for identity verification, essential for industries needing rigorous Know Your Customer (KYC) compliance and fraud prevention. Whether you’re onboarding new clients or validating feedback authenticity, IdentityCheck fortifies your process with reliable technology.

In one example, Guardian Tax Solutions was able to cut onboarding time by 90% with IdentityCheck, underscoring its effectiveness in compliance-heavy environments. Applying this to Retently ensures that your survey responses are not only genuine but also quickly actionable.

Setting Up the Integration

1. Log into your IdentityCheck account and navigate to the integrations section.
2. Select Retently from the list of available integrations.
3. Follow the prompts to authorize the connection between Retently and IdentityCheck.
4. Configure your preferred ID verification settings within the Retently dashboard.
5. Test the setup by verifying a sample identity to ensure everything is running smoothly.

How It Works in Retently

Once integrated, IdentityCheck operates seamlessly within Retently, verifying user identities before survey responses are submitted. For instance, a recruiter receiving feedback on candidate interviews can verify the respondent’s identity, ensuring that only authorized feedback is collected. This process enriches the data gathered, adding an extra layer of authenticity and trust.

Frequently Asked Questions

• Where is my data stored? All data is securely stored in compliance with international data protection regulations.
• Can I customize the verification message? Yes, you can tailor the messages to fit your brand’s tone and requirements.
• What if someone doesn’t complete the ID check? Incomplete verifications are flagged, allowing you to address any issues before processing feedback.

Wrapping Up

Pairing IdentityCheck with Retently offers a sophisticated solution for authenticating feedback, ensuring each response is reliable and backed by solid identity verification measures. Enhance your customer interactions with a secure, efficient setup, and take your decision-making to new heights.