KYC Integration Finder
SurveySensum
SurveySensum offers an end to end Customer Experience Platform that measures and improves your CX metrics with CES, NPS, and CSAT surveys. It lets you gather customer feedback at all touchpoints and turn them into actionable insights. After receiving feedback it enables you to prioritize actions to improve products or services and proactively reduce churn and drive growth. Also, its Conversation Analysis platform allows you to discover new trends and insights with real-time text and sentiment analysis on qualitative voice of the customer data from sources like Chat bot conversations, app store reviews, social media etc and save hours of manual data processing with automated feedback tagging.
- Forms & Surveys
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- Integration status: Active
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- Integration type: Zapier
How IdentityCheck works with SurveySensum
Introduction to IdentityCheck and SurveySensum Integration
Welcome to a seamless integration experience between SurveySensum and IdentityCheck. SurveySensum, renowned for its comprehensive Customer Experience Platform, offers robust measurement and enhancement tools for CES, NPS, and CSAT surveys. It empowers businesses to gather and analyze customer feedback across all touchpoints, turning interactions into actionable insights to reduce churn and drive growth. By integrating IdentityCheck, you enhance the security and efficiency of customer feedback processes with advanced ID verification capabilities, ensuring trust and compliance.
Why Connect IdentityCheck to SurveySensum
Integrating IdentityCheck with SurveySensum augments its ability to deliver actionable customer feedback with secure identity verification. Here’s how:
- Enhanced Security: IdentityCheck bolsters identity verification during customer interactions, ensuring that feedback is authentic and reliable.
- Streamlined Processes: Seamlessly conducts KYC checks to verify identity, reducing operational bottlenecks.
- Improved Customer Trust: Assures customers that their data is handled securely, which enhances trust in the feedback process.
This streamlined approach has shown tangible benefits across diverse sectors. For instance, Wardle Partners Accounting achieved a significant ROI with IdentityCheck, saving 30 minutes per client and reducing costs by 50%. Learn more about Wardle Partners’ integration journey.
Setting Up the Integration
- Log into your SurveySensum account and navigate to the integrations section.
- Find and select IdentityCheck from the available integration options.
- Authorize the connection by following the prompts to ensure secure data processing.
- Configure ID verification settings to align with your verification needs.
- Save the configuration to activate the integration.
How It Works in SurveySensum
Once integrated, IdentityCheck operates smoothly within SurveySensum’s ecosystem. For example, when a customer initiates a feedback submission, the system prompts an instant KYC check. This ensures genuine customer interaction, leading to more accurate sentiment analysis and feedback prioritization, thereby enhancing the overall customer experience.
Frequently Asked Questions
- Where is the data stored? All data is securely stored in compliance with GDPR and local data protection regulations.
- Can identity verification settings be customized? Yes, the integration offers customizable settings to match your specific requirements.
- What happens if an identity check is incomplete? Incomplete checks are flagged for review so you can address them promptly.
Final Thoughts
Integrating IdentityCheck with SurveySensum paves the way for safer, smoother, and more reliable customer feedback collection and analysis. Elevate your customer experience strategies with real-time, secure identity verification that fosters trust and operational efficiency.