Integrating IdentityCheck with Bconnect

Visit Bconnect at bconnect.com and discover how their omnichannel platform empowers businesses to connect with customers, generate leads, and provide exceptional service across various channels. Bconnect’s mission to streamline customer engagement is complemented by IdentityCheck’s cutting-edge ID verification solutions, enhancing security and compliance effortlessly.

Why Connect IdentityCheck to Bconnect

Integrating IdentityCheck with Bconnect marries seamless customer interaction with robust identity verification, making communications not only smoother but safer. Businesses can ensure authenticity in real-time, building trust while reducing fraud risk. This synergy amplifies operational efficiency across customer touchpoints—from phone to chat, and email.

Explore how Guardian Tax Solutions achieved an incredible 90% reduction in onboarding time by incorporating IdentityCheck in their workflows. Read more about their success: Guardian Tax Solutions Case Study.

Setting Up the Integration

1. Login to your Bconnect account and navigate to the integrations section.
2. Select IdentityCheck from the available integrations list.
3. Enter your IdentityCheck API key and authentication credentials.
4. Configure the specific ID verification settings suitable for your workflow.
5. Test the integration to ensure smooth operation across Bconnect platforms.
6. Launch the integration and monitor real-time identity verification processes.

How It Works in Bconnect

Upon enabling the integration, when a customer reaches out via Bconnect’s chat service, IdentityCheck automatically initiates a KYC check, prompting the customer to verify their identity before proceeding. This verification process enhances security without compromising the fluidity of customer communication channels.

Frequently Asked Questions

How is customer data stored? All data is securely encrypted and handled in compliance with GDPR standards, ensuring utmost privacy and protection.

Can identity checks be customized for different channels? Yes, you can tailor identity checks to meet specific requirements for each customer engagement channel.

What happens if an identity verification is incomplete? Incomplete verifications trigger a follow-up protocol ensuring customer issues can be resolved without unnecessary delay.

Closing Thoughts

Integrating IdentityCheck with Bconnect not only fortifies security but optimizes customer experiences across touchpoints. Together, they build a customer relationship framework that is trustworthy, efficient, and nimble, meeting modern business demands while prioritizing safety.