Introduction

Welcome to the synergy between Joonbot and IdentityCheck. Joonbot offers a no-coding chatbot builder solution that empowers users in marketing and customer support with seamless chatbot experiences. Its mission is to help users convert leads and support customers effortlessly. By integrating IdentityCheck’s advanced ID verification capabilities, Joonbot enhances its operability, allowing businesses to seamlessly verify identity and streamline customer interactions with reliable KYC checks.

Why Connect IdentityCheck to Joonbot

This integration introduces multiple benefits, enhancing Joonbot’s core features. Firstly, automate your identity verification processes within the chatbot interactions, providing a secure and efficient experience to users. Improve compliance and reduce the risk of fraud with real-time ID checks, enhancing trust in your customer engagements. One of our noteworthy success stories is with Guardian Tax Solutions, which cut the onboarding time by 90%, illustrating the profound impact of such integration. You can read more about it here.

Setting Up the Integration

1. Login to your Joonbot account and navigate to the ‘Integrations’ section.
2. Look for IdentityCheck in the list and select it.
3. Follow the on-screen instructions to authorize and connect your IdentityCheck account.
4. Configure the desired ID verification parameters to be used within your chatbots.
5. Save your settings and deploy the changes to your active chatbots.
6. Test the integration with a sample user to ensure the KYC check runs smoothly.

How It Works in Joonbot

Once integrated, Joonbot’s enhanced bot begins the identity verification process by requesting the necessary user details within the chat flow. For example, upon initiating a support conversation, the bot can prompt users to upload identification documents, conduct real-time checks using IdentityCheck, and instantly confirm their identity, thereby maintaining a smooth and trustworthy customer journey.

Frequently Asked Questions

• How is user data stored in this integration? All data processed during ID verification is encrypted and securely stored within IdentityCheck’s compliance standards.
• Can I customize the verification questions? Yes, you can configure the identity check parameters and questions directly within the integration settings.
• What happens if an identity check is incomplete? Incomplete checks can trigger follow-up actions like email prompts or support tickets to ensure the process is completed.

In Summary

Integrating IdentityCheck with Joonbot significantly enhances your chatbot capabilities by streamlining ID verification processes. This integration not only improves security but also optimizes user interactions, creating a more robust and efficient customer engagement platform. Start harnessing these benefits today!