Introduction

Welcome to the seamless integration of IdentityCheck with 8×8, the leading communications platform as a service (CPaaS) designed to streamline SMS, voice, chat apps, and video interaction. 8×8’s mission is to help businesses connect and collaborate effectively, eliminating communication barriers. By integrating IdentityCheck, organizations can enhance their 8×8 experience with advanced ID verification capabilities, ensuring effective KYC checks and enhancing security while maintaining a frictionless user experience.

Why Connect IdentityCheck to 8×8

Connecting IdentityCheck to 8×8 offers a powerful alliance of full-spectrum communication tools with robust identity verification. With IdentityCheck, you can easily conduct thorough identity checks directly within your communication workflow, strengthening compliance and reducing identity fraud. Businesses in regulated industries gain peace of mind knowing their customer verification processes are efficient and secure. For an example of effective implementation, consider Guardian Tax Solutions, which cut onboarding time by 90% using IdentityCheck.

Setting Up the Integration

1. Log into your 8×8 dashboard and navigate to the integrations section.
2. Select “IdentityCheck” from the list of available integrations.
3. Authorize the connection by entering your IdentityCheck API key.
4. Configure the settings to map verification data fields with your existing user data.
5. Test the integration with a sample ID verification to ensure seamless operation.
6. Once verified, deploy the integration across your workflows in 8×8.

How It Works in 8×8

Within 8×8, initiating an identity verification with IdentityCheck is simple. For example, when engaging in a video interaction, simply request the user’s identity documentation as part of the workflow. IdentityCheck will handle the verification process, validating the data and ensuring it meets compliance standards, while the user continues their interaction uninterrupted.

Frequently Asked Questions

How is the data stored during identity verification?

All user information is securely stored and processed according to data protection regulations.

Can I customize the ID verification process?

Yes, the process is highly customizable to fit your specific industry needs and compliance requirements.

What happens if an identity check is incomplete?

You will be notified immediately, allowing you to follow up for the necessary information to complete the check.

Final Thoughts

The integration of IdentityCheck with 8×8 revolutionizes how businesses approach ID verification, streamlining your processes while boosting security and compliance. Implementing this integration ensures a more efficient and effective KYC check, enabling you to focus on fostering great customer interactions and achieving business objectives.