Introduction

Discover seamless communication and enhanced identity verification with the integration of Aircall and IdentityCheck. Aircall, with its mission to “make phone support easy to manage and accessible,” offers core features like cloud-based phone systems and call center software, designed to integrate effortlessly with your favorite CRM and helpdesk tools. IdentityCheck adds a robust layer of security by streamlining ID verification directly within your communication workflows, ensuring that every interaction is both secure and compliant.

Why Connect IdentityCheck to Aircall

Enhancing your Aircall setup with IdentityCheck offers multiple benefits:

• Improved Compliance: Easily integrate KYC checks within calls, helping your business remain compliant with regulatory requirements.
• Efficient Onboarding: Identity verification becomes a part of your customer interaction, reducing time and complexity in verifying new users.
• Enhanced Security: Protect your data and clients by ensuring that each identity check is as simple as receiving a call.

Through the Ocho Case Study, we see innovative applications where IdentityCheck has transformed workflows by integrating identity verification into existing communication systems, greatly enhancing operational efficiency and trust.

Setting Up the Integration

1. Log in to your Aircall account and navigate to the integrations section.
2. Select IdentityCheck from the list of available apps.
3. Follow the prompts to connect your IdentityCheck account to Aircall.
4. Configure your preferred ID verification settings within Aircall’s interface.
5. Test the integration to ensure that identity checks are functioning as expected during calls.

How It Works in Aircall

Once integrated, initiating an identity check in Aircall is straightforward. During a call, operators can trigger a KYC check from the dashboard. The caller provides necessary details, which are verified in real-time. For instance, during a customer service call, an agent can seamlessly verify identity without disrupting the conversation, improving both security and user experience.

Frequently Asked Questions

• How is data stored? All identity verification data is securely stored with encryption, ensuring compliance with data protection regulations.
• Can I customize the verification process? Yes, IdentityCheck offers customizable workflows to fit your specific verification needs.
• What if a check is incomplete? Incomplete checks can be re-initiated or flagged for follow-up directly within the Aircall interface.

Final Thoughts

Integrating IdentityCheck with Aircall offers a comprehensive solution to enhance your communication systems with secure and efficient identity verification. Whether improving compliance or streamlining customer service interactions, this integration positions your business for success in a digital-first world.