Introduction

Freshcaller is a versatile, cloud-based phone system designed to meet the needs of businesses of all sizes. Whether managing customer service or coordinating sales calls, its dynamic features enhance communication efficiency. Integrating IdentityCheck elevates this experience by offering seamless identity verification within each call, ensuring that interactions are secure and trustworthy.

Why Connect IdentityCheck to Freshcaller

Incorporating IdentityCheck within Freshcaller brings significant benefits to your business operations. The integration streamlines onboarding and KYC checks, providing an efficient way to verify the identity of new customers or clients during or prior to calls. This not only reduces fraud risks but also enhances the trust factor between your business and its clientele.

For example, in one instance, Guardian Tax Solutions drastically reduced their client onboarding time by 90%, exemplifying the transformative potential of integrating identity verification solutions.

Setting Up the Integration

1. Log in to your Freshcaller account and navigate to the integrations section.
2. Select IdentityCheck from the list of available integrations.
3. Follow the prompts to link your IdentityCheck account with Freshcaller.
4. Configure your verification settings to match your business requirements.
5. Test the integration with a sample call to ensure everything is functioning correctly.
6. Start using IdentityCheck within Freshcaller for streamlined identity verification.

How It Works in Freshcaller

Once integrated, using IdentityCheck in Freshcaller is straightforward. For instance, a recruiter can effortlessly verify a freelancer’s ID before proceeding to share sensitive project details on platforms like Notion. This provides peace of mind knowing that each conversation involves authenticated participants.

Frequently Asked Questions

• Where is my data stored? Your data is securely stored in compliance with industry standards to ensure privacy and protection.
• Can I customize the verification message? Yes, you can tailor the ID verification prompts to fit the unique language and tone of your business.
• What if someone doesn’t complete the ID check? If a user fails to complete the identity check, you will be notified, allowing you to follow up as necessary.

Final Thoughts

Integrating IdentityCheck with Freshcaller ensures that every call and interaction is verified and secure. By leveraging advanced ID verification, businesses can build trust and protect against fraud seamlessly. Whether it’s for onboarding, KYC checks, or general identity verification, IdentityCheck streamlines processes, making Freshcaller even more powerful and reliable.