Introduction

TextUs, accessible at textus.com, is the leading business-class text messaging platform designed specifically to enhance the capabilities of inside sales, recruiting, and customer service teams. With its mission to make business communication more personal and efficient, TextUs enables real-time, two-way messaging, fostering more genuine customer interactions. By integrating with IdentityCheck, TextUs enhances its platform further by adding seamless ID verification capabilities, ensuring that each interaction is both personal and secure.

Why Connect IdentityCheck to TextUs

Integrating IdentityCheck with TextUs offers several compelling benefits:

• Real-Time Verification: With IdentityCheck, you can conduct instant KYC checks directly within TextUs discussions, ensuring quick identity verification without interrupting user experience.
• Enhanced Security: Adding an extra layer of security, IdentityCheck prevents fraudulent activities and safeguards communications, crucial for sectors like finance and recruitment.
• Efficiency Savings: As demonstrated in the Wardle Partners case study, IdentityCheck saved significant time and costs, illustrating the tangible benefits of integrating identity verification into business processes.

Setting Up the Integration

1. Log in to your TextUs account and navigate to the integrations tab.
2. Search for IdentityCheck and click ‘Add Integration.’
3. Follow the prompts to connect your IdentityCheck account; you’ll need your account API key.
4. Configure your verification settings as per your business requirements.
5. Test the integration with a sample contact to ensure everything is functional.
6. Once confirmed, deploy the integration across your teams for full-scale use.

How It Works in TextUs

Within TextUs, as a conversation begins with a potential customer or recruit, the option to initiate an ID verification via IdentityCheck appears. For example, a recruitment team can start a KYC check by sending a verification request that the candidate receives as a secure link. Upon successful verification, results are logged into the chat, enabling the team to quickly verify identity without leaving the platform.

Frequently Asked Questions

• Where is my data stored? Your data is secured in accordance with industry standards, ensuring privacy and protection.
• Can I customize the ID check process? Yes, the integration allows for customizable workflows to suit specific industry needs.
• What if a check is incomplete? Incomplete checks can be retried or reconciled manually to ensure compliance.

In Summary

Integrating IdentityCheck with TextUs creates a powerful synergy for businesses seeking to enhance communication with robust ID verification. This seamless integration fortifies security, boosts efficiency, and enhances customer interactions, making it a critical addition to the TextUs platform.