Introduction

Pendo Feedback empowers SaaS companies to effectively gather and manage product feedback, driving meaningful improvements. By integrating IdentityCheck, users can enhance their feedback system with seamless and secure identity verification, ensuring trustworthy interactions and streamlined processes.

Why Connect IdentityCheck to Pendo Feedback

Connecting IdentityCheck with Pendo Feedback transforms how businesses handle customer insights by adding an extra layer of security and authenticity. Through real-world use cases, such as onboarding and fraud reduction, IdentityCheck ensures each feedback entry originates from a verified individual, enhancing data reliability.

In one example, Guardian Tax Solutions cut onboarding time by 90% using IdentityCheck, illustrating its powerful role in automating KYC checks and improving efficiency.

Setting Up the Integration

1. Log in to your Pendo Feedback account.
2. Navigate to the integrations section and select IdentityCheck.
3. Enter your IdentityCheck API credentials.
4. Configure the settings to match your workflow needs.
5. Test the integration using a sample ID verification process.
6. Activate the integration to start using it with your feedback tasks.

How It Works in Pendo Feedback

With IdentityCheck active, whenever a feedback submission is received, an ID verification process is triggered. For example, a recruiter validating a candidate’s credentials can rely on the system to verify identity smoothly before accessing sensitive notes or granting application access. This ensures all feedback data is credible and from verified users.

Frequently Asked Questions

• Where is my data stored? – Your data is securely stored in compliance with top industry standards.
• Can I customize the verification message? – Yes, you can tailor messages to align with your brand voice.
• What if someone doesn’t complete the ID check? – Incomplete checks will be flagged, allowing you to follow up as needed.

Wrapping Up

Integrating IdentityCheck with Pendo Feedback provides a secure, streamlined approach to managing feedback with verified user authenticity. This powerful combination not only improves data integrity but also enhances user trust and operational efficiency. Embrace this smart solution today to optimize your feedback processes.