Introduction

Discover how IdentityCheck seamlessly integrates with xMatters, the premier Digital Service Availability platform designed to help enterprises prevent, manage, and resolve IT incidents. Known for its dynamic incident management capabilities and proactive digital service insights, xMatters ensures reliability and efficiency in your organization’s IT operations. Layering IdentityCheck on xMatters enables businesses to effortlessly implement streamlined identity verification processes, ensuring secure access and compliance with industry regulations.

Why Connect IdentityCheck to xMatters

Integrating IdentityCheck with xMatters empowers your business with enhanced ID verification capabilities, ensuring seamless, reliable user authentication. This integration enhances your response to IT incidents by streamlining identity verification in mission-critical situations. With xMatters’ robust digital service insights and IdentityCheck’s precise KYC checks, you can enhance security while reducing administrative overhead. For instance, the case study on Wardle Partners highlights how implementing IdentityCheck resulted in a significant ROI, time-saving per client, and cost reduction.

Setting Up the Integration

1. Log in to your xMatters account and navigate to the integrations section.
2. Select ‘Add Integration’ and choose IdentityCheck from the list of available integrations.
3. Follow the on-screen instructions to link your IdentityCheck account by entering the necessary API credentials.
4. Configure the integration settings to customize identity verification workflows according to your needs.
5. Test the integration to ensure it is operational and that the identity checks are executing correctly.
6. Activate the integration to start utilizing IdentityCheck within your xMatters environment.

How It Works in xMatters

Once integrated, IdentityCheck operates within xMatters to execute identity verification flows during incident management. For instance, during a critical IT incident, an automated identity check initiates to verify identity credentials of team members accessing sensitive systems. This ensures compliance and enhances security without disrupting the essential resolution processes.

Frequently Asked Questions

Where is the data from IdentityCheck stored?

All identity verification data processed through IdentityCheck is securely stored within our encrypted servers, ensuring compliance with industry standards.

Can I customize the identity verification workflow?

Yes, IdentityCheck offers flexible configuration options, allowing you to customize KYC checks and verifications to fit your specific organizational requirements.

What happens if an identity check is incomplete?

Incomplete checks trigger notifications within xMatters, prompting follow-up actions to ensure the verification process is completed without delay.

In Summary

Integrating IdentityCheck with xMatters creates a powerful synergy that strengthens your IT incident management processes. Embrace enhanced security, compliance, and operational efficiency with this seamless identity check integration. Elevate your digital service availability by leveraging the combined strengths of xMatters and IdentityCheck for unparalleled incident management.