Overview
Wardle Partners, a forward-thinking accounting and advisory firm, sought to streamline their client onboarding process by adopting IdentityCheck, a fully automated ID verification solution that integrates seamlessly with Xero Practice Manager (XPM). After facing challenges with a non-integrated, manual solution that required staff training, extra coordination with clients, and higher costs, Wardle Partners made the switch to IdentityCheck. The results included a 50% reduction in direct costs, saving 30 minutes per client, reducing potential errors, and delivering a frictionless experience for both staff and clients. The firm estimates a 5-10X return on investment and credits the solution with freeing up time for higher-value client work.
Background
As a forward-thinking accounting and advisory firm, Wardle Partners has always been on the lookout for solutions that enhance efficiency and improve client experience. Prior to implementing IdentityCheck, the firm relied on a non-integrated identity verification solution, which required a separate software tool.
This solution posed several challenges:
– Staff needed to be trained on the software, creating friction in the workflow and time inefficiencies.
– Each ID check required a call with clients, adding extra time and coordination.
– There were concerns over potential errors due to the manual nature of the process.
The lack of integration meant higher costs, as Wardle Partners paid a higher cost per check, also straining both resources and client engagement time.
Solution
In search of a more seamless solution, Wardle Partners turned to IdentityCheck, an out-of-the-box ID verification tool that integrates directly with Xero Practice Manager (XPM). After straightforward configuration, the team was able to initiate ID checks in just one click from within their existing XPM system. This solution:
– Eliminated the need for additional software training, making the process frictionless for staff.
– Streamlined the process by integrating ID checks into the same platform staff were already using, cutting down on the number of tabs and tools required.
– Significantly reduced client coordination efforts, as there was no need for extra calls to collect ID information.
– Enhanced security and reliability in collecting client identity data.
Results
The benefits of IdentityCheck for Wardle Partners have been substantial:
–Cost Efficiency: The solution proved to be at least2x cheaperin direct costs compared to the firm’s previous system.
–Time Savings: Staff now save30 minutes per client, freeing up valuable time to focus on more critical tasks and client relationships.
–Reduced Errors: The automated, integrated process has reduced the risk of human error, enhancing both security and compliance.
–Frictionless Experience: The new solution has removed the complexities of learning new software, making it easier for staff to execute ID checks and creating a seamless experience for clients.
Testimonial
“The StackGo team are great to work with. They answered all our questions and customised the process to fit our needs. We were set up quickly, and they’ve been very responsive to any queries we’ve had. Recently, we reviewed the cost-benefit of their solution and estimated our ROI to be at least 5-10X. It has also shifted our focus onto more important client work by saving us time and effort.” – Kristy Douglas, Client Services Manager – Wardle Partners
