Customer story
Lexidy
LegalTech · Europe
Conversion 50% → 80%
50% → 80% Onboarding conversion
15 min Saved per client
Days To go live on HubSpot
The challenge
Lexidy encountered several challenges:
- Manual KYC was costly, inconsistent and prone to errors.
- No system to track completed identity checks.
- Separate PEP, sanctions and adverse-media processes increased cost and compliance risk.
- A positive KYC status was mandatory before service, but an efficient process was lacking.
- The variety of ID documents and languages across Europe complicated verification.
- Previous attempts to integrate a KYC provider with HubSpot had been unsuccessful.
The solution
Lexidy found IdentityCheck on the HubSpot App Marketplace and implemented it:
- Seamless HubSpot integration — quick and easy to set up.
- Comprehensive tracking — verification status recorded in HubSpot for centralised tracking.
- Mandatory KYC enforcement — consistent compliance with a strict policy.
- Improved accuracy — advanced biometrics and multi-region identity handling.
- Automated workflow — less manual effort and fewer errors.
- Enhanced screening — PEP, sanctions and adverse-media checks integrated.
The results
15 minutes saved per client onboarded, reducing operational costs
Automated checks — better accuracy and regulatory compliance
Onboarding conversion lifted from 50% to 80%
HubSpot integration live in a few days, where previous attempts had failed for months
The IdentityCheck team was fantastic to work with. They implemented the HubSpot integration in just a few days, succeeding where previous attempts had failed for months.
Sarah Schnetzer Digital Growth Manager, Lexidy
Want results like Lexidy?
Start free and run your first check today, or book a demo and we will walk you through it.