Wardle Partners
Accounting & Advisory · Australia
As a forward-thinking accounting and advisory firm, Wardle Partners has always been on the lookout for solutions that enhance efficiency and improve client experience. Before IdentityCheck, the firm relied on a non-integrated identity verification solution that required a separate software tool, which created friction:
- Staff needed to be trained on the software, creating friction and time inefficiencies.
- Each ID check required a call with the client, adding time and coordination.
- The manual process introduced the risk of errors.
The lack of integration also meant higher costs — Wardle Partners paid more per check, straining both resources and client engagement time.
Wardle Partners turned to IdentityCheck, an out-of-the-box ID verification tool that integrates directly with Xero Practice Manager (XPM). After a straightforward configuration, the team could initiate ID checks in one click from within XPM. The solution:
- Eliminated the need for additional software training, making the process frictionless for staff.
- Integrated ID checks into the platform staff already used, cutting down tabs and tools.
- Significantly reduced client coordination — no extra calls to collect ID information.
- Enhanced the security and reliability of collecting client identity data.
The StackGo team are great to work with. Recently, we reviewed the cost-benefit of their solution and estimated our ROI to be at least 5-10X.
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