Verify clients from Xero Practice Manager

Run compliance from inside Xero Practice Manager. Checks start from a record and the result lands back on the client.

Practice management System of record Native Live

Also listed under Accounting

How the StackGo and Xero Practice Manager integration works · Watch the video: client ID checks for accounting practices using Xero Practice Manager

What Xero Practice Manager is

Xero Practice Manager helps you run your practice smoothly! Manage jobs, track time, invoice clients, and streamline.

Description supplied by Xero Practice Manager.

The trigger

What starts a check from Xero Practice Manager

You do not open StackGo. A change in the system starts the work, and the system stays your source of truth.

KYC check

ID and selfie

Start it: ☐KYC Command tick it
Comes back: KYC Status, Verification Link

AML check

Usually your compliance form, then ID and selfie, then your risk assessment

Start it: ☐AML Command tick it
Comes back: AML Status, Risk Rating, RA Completed Date and By, Risk Assessment Link

The AML check needs AML checks switched on in XPM Settings. Contacts on the client with an email address get their own check. How the risk assessment works · Australia’s Tranche 2 rules

The write-back

What StackGo puts back on the record

Custom fields StackGo creates on your XPM clients when you connect. The AML fields are added only when you switch AML checks on. Results arrive within minutes of the check completing. What goes back to your CRM by default.

Field	What it holds
KYC Command Outcome	The checkbox that starts a check. Unticked again once the check link is sent
KYC Status Outcome	Started, then Positive, Negative, Resubmission required, Expired or Review
Verification Link Outcome	A link to the check in StackGo, behind your login
AML Status Outcome	AML check only: Started, then Awaiting risk assessment, then Completed, Failed or In Progress
Risk Rating Outcome	AML check only: the assessed risk rating
RA Completed Date and RA Completed By Outcome	AML check only: when the risk assessment was completed, and by whom
Risk Assessment Link Outcome	AML check only: a link to the risk assessment in StackGo

Outcome Carries no identity data. Safe anywhere your team already works.

Setting it up

A native connector, set up once

Tick KYC Command on the client to start a check; the result is written back to its custom fields.

Set up once · Before your first check

Connect Xero Practice Manager once from StackGo

A one-off set-up, done once by an admin before your first check. StackGo creates the custom fields it needs on your clients.

StackGo Integrations page with the Xero Practice Manager card connected, the Xero sign-in pop-up that opens on install, and XPM Settings with the Xero connection selected.

Install on the Xero Practice Manager card starts the connection.
Xero opens to sign in and allow access. Only when you install. StackGo never sees your password.
Select a Xero connection and save. StackGo creates KYC Command, KYC Status and Verification Link in XPM.
Switch on AML checks to add AML Command, AML Status and the risk assessment fields.

How it runs

From a client in Xero Practice Manager to a verified client

Once XPM is connected, your team ticks one box. StackGo emails the client on its next hourly sync, the client verifies on their phone, and the result comes back to the same client in XPM.

How it runs, in five steps: tick KYC Command or AML Command on the client in XPM; StackGo picks it up on its hourly sync and sends the check link; the client verifies on their phone; the result lands on the client; the full report is in StackGo.

Tick KYC or AML Command. Edit the client in Xero Practice Manager, tick one and save.
Picked up hourly. StackGo’s sync emails the check link and sets the status to Started.
The client verifies. For an AML check, usually your compliance form first. Then ID photo and selfie on their phone.
Result on the client. KYC Status and the Verification Link are written to the client’s custom fields.
Full report in StackGo. Document, images and a timeline of the check, with a PDF for your records.

Step 1 · Start in Xero Practice Manager

Tick KYC Command or AML Command on the client

Tick KYC Command for a KYC check, or AML Command for an AML check. Contacts on the client with an email address get their own check too.

Editing an XPM client: Custom Fields with KYC Command ticked, AML Command unticked, KYC Status, Verification Link and the Save button.

Tick KYC Command for a KYC check: ID and selfie.
Or tick AML Command for an AML check: usually your compliance form, then ID and selfie, then your risk assessment.
Save. StackGo picks it up on its hourly sync, sends the check link, unticks the command and sets the status to Started.

Step 2 · The client verifies

On the client’s phone, in a few minutes

Everything happens on the client’s own phone, from the email StackGo sends. For an AML check, your compliance form usually comes first.

Four phone screens: the IdentityCheck email, a compliance form, photographing the ID, and taking a selfie.

Open the link. An email from IdentityCheck, sent on behalf of your business.
A compliance form. For an AML check, usually your compliance form comes first. For a KYC check, only if you have set one up.
Photograph the ID. Passport, driver licence or national ID card.
Take a selfie. A quick photo to match their face to the ID.

Step 3 · The result lands in Xero Practice Manager

The result lands on the XPM client

The result lands in the client’s custom fields within minutes of the check completing.

The XPM client after the check: KYC Status Positive, the Verification Link, and the Tranche 2 fields.

KYC Status shows the result: Positive, Negative, Resubmission required, Expired or Review.
Verification Link opens the check in StackGo.
For an AML check, AML Status, the risk rating, the risk assessment link and who completed it are written too.

Step 4 · The full report

The result and the full report in StackGo

The report records the document, date of birth, ID and selfie images, and a timeline of the check. Download it as a PDF for your records.

The verification report in StackGo: result Positive, document type, country, number, date of birth, expiry, the ID and selfie images, and a Download PDF button.

Questions

Common questions about Xero Practice Manager

How does StackGo connect to Xero Practice Manager?

Natively. An admin clicks Install on the Xero Practice Manager card under Integrations in StackGo, signs in to Xero, selects the Xero connection and saves. StackGo then creates the KYC Command, KYC Status and Verification Link custom fields in XPM.

How do I start a check from XPM?

Tick KYC Command on the client for a KYC check, or AML Command for an AML check: usually your compliance form, then the ID check, then your risk assessment. StackGo checks XPM every hour, so the check link goes out on the next sync, and the command is unticked again. Contacts on the client with an email address get their own check.

What is written back to XPM?

KYC Status is set to Positive, Negative, Resubmission required, Expired or Review, and Verification Link opens the check in StackGo. For an AML check, AML Status, Risk Rating, RA Completed Date, RA Completed By and Risk Assessment Link are written too.

What does the client have to do?

Open the email from IdentityCheck on their phone, answer a short form if you have set one up, photograph their ID and take a selfie.

How does my team find out the result?

StackGo emails the Notification Email set under Account, Notifications, with the result in the subject line and a link to the full report. The PDF report can be attached if you ask us to turn it on.