Verify clients from a Clio contact
Run compliance from inside Clio. Checks start from a record and the result lands back on the client.
Also listed under Accounting and Document management
Clio is a practice management platform that helps lawyers work more efficiently by making it easy to do tasks like tracking time, managing matters, and generating invoices.
Description supplied by Clio.
What starts a check from Clio
You do not open StackGo. A change in the system starts the work, and the system stays your source of truth.
An AML check if your account uses them: usually your compliance form, then ID and selfie, then your risk assessment. Otherwise ID and selfie.
- Start it
-
More ActionsthenIdentityCheck Verification - Comes back
- On a positive result: KYC status and Verification Link
Clio has one action. It runs whichever check your account uses. Results other than Positive stay in StackGo, with nothing written to Clio. How the risk assessment works · Australia’s Tranche 2 rules
What StackGo puts back on the record
Two contact fields StackGo adds when you switch the integration on. They are written when a check is Positive. Nothing is written to matters. What goes back to your CRM by default.
| Field | What it holds |
|---|---|
| KYC status Outcome | Positive, when the client passes the check |
| Verification Link Outcome | A link to the check in StackGo, behind your login |
- Outcome Carries no identity data. Safe anywhere your team already works.
A native connector, set up once
Start a check from a Clio contact with the IdentityCheck Verification action.
Connect Clio once from StackGo
A one-off set-up before your first check: install Clio, then switch it on in Clio Settings. StackGo adds the action and fields it needs in Clio.
- Install on the Clio card starts the connection.
- Clio opens to sign in and allow access. Only when you install. StackGo never sees your password.
- Then Manage: switch on Enabled and save. StackGo adds the IdentityCheck Verification action and two contact fields in Clio.
From a contact in Clio to a verified client
Once Clio is connected, your team chooses one action on the contact. StackGo emails the client, they verify on their phone, and a positive result comes back to the same contact in Clio.
- Choose IdentityCheck Verification. From More Actions on the client’s contact in Clio.
- Check link sent. StackGo emails the client straight away, to the contact’s primary email.
- The client verifies. For an AML check, usually your compliance form first. Then ID photo and selfie on their phone.
- Result on the contact. On a positive result, KYC status and the Verification Link are set on the contact.
- Full report in StackGo. Document, images and a timeline of the check, with a PDF for your records.
Choose IdentityCheck Verification on the contact
Open the client’s contact, choose More Actions, then IdentityCheck Verification.
- Choose IdentityCheck Verification from More Actions on the contact. It runs your account’s check: an AML check if your account uses them.
- The contact’s primary email is where the check link goes. A contact with no email cannot be checked.
- A new tab confirms it. StackGo has emailed the check link, and the tab can be closed.
On the client’s phone, in a few minutes
Everything happens on the client’s own phone, from the email StackGo sends. For an AML check, your compliance form usually comes first.
- Open the link. An email from IdentityCheck, sent on behalf of your business.
- A compliance form. For an AML check, usually your compliance form comes first. For a KYC check, only if you have set one up.
- Photograph the ID. Passport, driver licence or national ID card.
- Take a selfie. A quick photo to match their face to the ID.
The result lands on the Clio contact
When the client passes, the result lands on the contact your team already works in.
- KYC status shows Positive when the client passes. Other results are in StackGo.
- Verification Link opens the check in StackGo.
The result and the full report in StackGo
The report records the document, date of birth, ID and selfie images, and a timeline of the check. Download it as a PDF for your records.
Common questions about Clio
How does StackGo connect to Clio?
Natively. Click Install on the Clio card under Integrations in StackGo and sign in to Clio to allow access. Then open Manage, switch on Enabled in Clio Settings and save. That adds the IdentityCheck Verification action and the KYC status and Verification Link fields to your Clio contacts.
How do I start a check from Clio?
Open the client’s contact, choose More Actions, then IdentityCheck Verification. StackGo emails the check link to the contact’s primary email straight away, and a tab opens to confirm it. It runs your account’s check: an AML check if your account uses them, usually your compliance form, then the ID check, then your risk assessment.
What is written back to Clio?
When the client passes, KYC status is set to Positive and Verification Link opens the check in StackGo. Other results are not written to Clio; you see them in StackGo. Nothing is written to matters.
What does the client have to do?
Open the email from IdentityCheck on their phone, answer a short form if you have set one up, photograph their ID and take a selfie.
How does my team find out the result?
StackGo emails the Notification Email set under Account, Notifications, with the result in the subject line and a link to the full report. The PDF report can be attached if you ask us to turn it on.
Clio is made by www.goclio.com. We are not affiliated with them.
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