Communication

Livechat + StackGo

Livechat and the compliance workflow around it.

Livechat publishes 5 trigger events and 0 actions on its public Zapier listing. That is what a StackGo connector would be built on.

Communication Across the workflow Not connected yet

Also listed under Client onboarding

What Livechat is

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

Description supplied by Livechat.

Where it fits

Across the workflow, not at a step

A chat or support tool does not sit at one step of a compliance workflow. It carries the workflow to the people who have to act on it — which is why it belongs here, and why pinning it to Intake or Monitor would be wrong.

What StackGo sends to Livechat

An outcome, never the client’s identity data. Livechat would be told what happened; the verification detail stays in your system of record.

  • What happened
  • Who it was for
  • When
  • Where the record is

Every field is optional. What each one holds, and which carry personal data, is set out once in what “integrates with” actually means.

Everything else Livechat publishes

Livechat’s public integration surface

The rest of what Livechat exposes on Zapier, beyond the workflow. This is the raw material a connector would use.

5 events
  • Chat Changed
  • Finished Chat
  • New Chat
  • New Ticket
  • New Visitor in Queue

Names are Livechat’s own, read from its public Zapier listing on 28 August 2026.

Where this sits

Livechat sits beside the work, not inside it.

The compliance work happens in the five workflows below. Livechat is where the result lands — nothing starts a check here.

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